No problems for me working with Keyclone either. For support, though you should contact Robert via the email or phone number he provides on his site. I know for a fact that he has helped customers over the phone to get them setup (he was on the phone with a friend of mine for 3 hours).

Edit: Also wanted to mention that he pretty much lost money on my friend he gave 3 hour phone support to. I'm sure 3 hours of his time is worth more than $20. Just shows you what a stand up guy he is.