End of RAF checklist & when exactly does it end ?

[Aethon]

We were all credited with 3 days of playing time, why didn't the RaF days get extended as well?

[elsegundo]

90 days isnt the same as 3 months, since months have different length in days. but.... when a date is given, say 11/4, you'd expect it to last until 11/4. come on now.

good luck vyndree.

[Vyndree]

Meh, not much luck to be had. THe phone support person basically told me "even if we WANTED to give you the levels, we don't even have the ability. It's a totally automated system".

Our only hope is really in the suggestions forums and being loud and vocal about our discontent over the miscommunication thanks to the official website. No, I was not cheated out of my exact 90 days. Yes, I was misled by an official source so that I misunderstood when my 90 days ended.

I don't demand that the 3 days playtime credit be also extended to RAF. However, given the circumstances it is salt on a very open wound.

If you are at all concerned about when your RAF expires: CALL A PHONE PERSONNEL. The person on the phone was able to give me my EXACT end date TO THE SECOND. If you don't want to call, open a GM ticket or make a post on the CSF asking "When does my RAF end -- please specify timezone, hour, and minute".

I think the more you waste their man hours getting the information you deserve, the more likely they are to realize that a quick fix to the website is much more cost effective.


It's a shame that the early adopters (literally, first day of RAF) are the ones who will suffer thanks to this. At least you day-2+ people have some warning.

[algol]

"even if we WANTED blah blah"

So, what, their database deletes all records of your account creation date and accrued levels the second the deadline hits, instead of setting a disable flag like a normal database engineer would have it do? I smell bullshit. Customer support uses that line all the time, but it's usually someone that has no clue what a database even IS, much less why that excuse is crap.

The problem is, you need someone with the authority, access, and willingness to actually FIX it instead of just coming up with excuses for why you should go away and not bother them. Finding someone, especially at Blizzard support, that fits that description can be very hard.

Of course, it is possible that the guy that designed RAF was just a dumbass who made a counter field that gets incremented when you ding, and resets it to zero when RAF ends. But somehow I don't think so. And a determined person could still calculate a mostly-correct figure based solely on your current character levels.

[Souca]

Velani,

I hope they address this. I posted in the suggestion forum with some evidence that will conflict with the assumption of GMT on the website. The account creation dates are listed in EST. The post is here: http://forums.worldofwarcraft.com/th...52122&sid=1#32

Hope it helps.

- Souca -

[Caspian]

Velani,

I hope they address this. I posted in the suggestion forum with some evidence that will conflict with the assumption of GMT on the website. The account creation dates are listed in EST. The post is here: http://forums.worldofwarcraft.com/th...52122&sid=1#32

Hope it helps.

- Souca -

I was lucky, I guess, I new the last day for me to play was going to be the 1st even though my end date was the 4th. I wrapped up my last team at the last second for my personal timer, and would have gone to the wire if I knew i would have been able to play sunday and Monday.

I also posted my evidence of non GMT times in account management. I thought the Account Creation and Last Login are local time. I wasn't home to test the last login so I am not positive. If you are EST, Souca, we may both be right, I am CST. I am sure someone at home can test this.

I also suggested that they send email to the accounts on both sides of the RAF link as well as an in game mail to each toon on both accounts a week before RAF expires with the exact day/time it ends with a Timezone. They also need to fix the web site. That won't help you guys out here but it will help future RAF'ers.

If they don't do something they will be dealing with this daily. New RAF accounts are coming up all the time, this issue will not go away.

I also think they need to figure something out for people to at least get to use their grantable levels. We were day 1 adopters, we acted as their sales force (to ourselves or friends) and our commission was the RAF benifits. Everyone needs to get paid.

The GMT issue is bogus and they know it. Also, this "fully automated system" was altered/fixed after the patch bug. So we know then can adjust it to some extent.

I brought up most of this in my suggestion posts and in the CS thread as well. The CS guys got it too because an in game feature stopped working unexpectedly, RAF bonuses. Even if the GMs can not fix it they need to esclate it to some one who can, just like they can esclate restores to character specialists.

Good Luck

[Caspian]

Velani,

I hope they address this. I posted in the suggestion forum with some evidence that will conflict with the assumption of GMT on the website. The account creation dates are listed in EST. The post is here: http://forums.worldofwarcraft.com/th...52122&sid=1#32

Hope it helps.

- Souca -

Souca,
I just read your post. That was me you quoted . You all now know my super secret forum identity, pay no attention to the flashing light....

It sure looks like you are right. I found my account creation email, I will have to check it when I get home because I can't seem to find the full headers in the gmail web interface. How did you get the full headers from gmail, download via POP/IMAP?

[Saevio]

It would be sooooooo sweet if RAF wasn't available in the UK

:cursing:

[Souca]

How did you get the full headers from gmail, download via POP/IMAP?

In the menu on the upper right of the message that has Reply and an arrow, select Show Original.

- Souca -

[Caspian]

How did you get the full headers from gmail, download via POP/IMAP?

In the menu on the upper right of the message that has Reply and an arrow, select Show Original.

- Souca -

Got it, thanks. Didn't even think to look at that.

Header
Delivered-To: xxxxxxxxxx@gmail.com
Received: by 10.103.18.17 with SMTP id v17cs20188mui;
Wed, 6 Aug 2008 08:01:42 -0700 (PDT)
Received: by 10.142.43.7 with SMTP id q7mr48577wfq.11.1218034895902;
Wed, 06 Aug 2008 08:01:35 -0700 (PDT)
Return-Path: <noreply@blizzard.com>
<SNIP> --Header poo
Date: Wed, 6 Aug 2008 15:01:34 +0000 (UTC)


Account Management
Account Created:
August 6, 2008 8:01:34 AM
Last Login:
November 1, 2008 3:20:22 PM


This doesn't match what you see in yours. It looks like mine is PDT, but the account was made in CST so it makes even less sense when compared to yours since
you are on the west coast (according to your profile). It is NOT GMT that is for sure.

Was their a delay in creating your account in some system? That is the only thing I can think of. Am I reading everything correctly?