Quote Originally Posted by 'Tehtsuo',index.php?page=Thread&postID=130481#post 130481
If you don't want disgruntled customers, don't give them reasons to be disgruntled. If you feel necessary to stand up for your company, at least put on your best PR voice. Don't argue with your customer, explain the situation to them and ask that they be reasonable - don't tell them their expectations are out of line.
Expectations out of line = unreasonable
And now the OP is making a stink about it because he can't download 250GB of porn every week that he will never watch anyway.

What about the disgruntled customers on the same pipe as the OP whose traffic are affected by him flooding the line with his mass newsgroup downloads and p2p stealing? Don't you think all the other clients will benefit from better performance if the leeches who abuse the system 24/7 are removed or capped? Personally I think it is a good idea to try and piss the OP off as much as possible so he leaves your service and becomes some other ISPs nightmare.