Hope he enjoys his ban, he definitely crossed the point of no return.

I think the problem with GMs is their procedure for mouthbreathers like this. I have a feeling they're not told to refute the claims these apes make, but just reply with the same canned "This issue will be looked into and taken care of" that they gave you. That leaves this "Review" guy thinking "Oh boy, I bet I got him in loads of trouble, let me harass him some more about how bad I just screwed him up." True, that just gives you more ammo, but it doesn't help our community, or stop the harassment you deal with. The blue posts in the forums should help, but not the immediate problem. I think if this thing happens, they should be told something along the lines of "We understand your concern, and do take all player opinions under consideration. Please remember however, that harassment is explicitly prohibited under the terms of use, and can result on account action." It's the same as when a person decides to take the law into their own hands.