banned ... again ... by the same GM!? WTF?!

[atomik]

So it happened again. (original thread - Banned! /cry)

After getting my accounts back I was on Friday and Saturday (Aug.1,2) then did a bit of shopping for a new quad core (ordered, should arrive next week) then did not play at all on Sunday and Monday. Then Tuesday I tried to log in and I discovered that it happened again. I checked my email and sure enough the accounts were closed by Nalost. Even after explaining my situation, Calisto who unbanned my accounts and apologized, only to have them re-banned by Nalost again. This time he cited "intended exploitation" and "against the essence of the game". I've sent yet another email to the admins at WoW with all the previous emails included. This is starting to get annoying.

[Sarduci]

Call their phone number for customer support and complain about the GM. They can't fix your account, but they can take the issue up with the GM repeatedly banning you from the game unjustly. Then start the process (again) to get your accounts back on. After the reinstate you accounts do this: file a complaint against them with your Better Business Bureau and send them a copy of it. Make it clear that your were banned the first time without violating the TOS or EULA. The explain that you were banned again by the same employee and were reinstated a second time since you did not violate the TOS or EULA. Make sure it gets to not only customer support but also their PR department.

They'll hang the GM out to dry to placate the BBB complaint. Low level employees are a dime a dozen to these companies especially when they are heading the company into potential legal issues like terminating customer accounts for the wrong reasons.

And yes, I know the EULA give you no legal leg to stand on for anything, but lawyers cost them money and small claims court default judgments against them only cost you your time.

[OzPhoenix]

Atomik,

Very disappointed to see you banned again. That GM needs to be canned ASAP. Hopefully you get this fixed real soon as that tard of a GM is looking for another job somewhere almost as soon.

[Rigz]

This time he cited "intended exploitation" and "against the essence of the game". I've sent yet another email to the admins at WoW with all the previous emails included. This is starting to get annoying.

Thats messed up, he probably has an axe to grind, since those are two of the most undefinable and nebulous charges he can throw at you. I mean wtf is "intended" exploitation? You were going to exploit but just never got around to it?!

Furthur the second charge is just as wishy washy, I mean wtf is violating the "essence" of the game. Sounds like some shit you would get in a freshmen Philo 101 lecture to menatally masturbate about for an hour.

Before you get this sorted out take care of the root problem and get it sorted out with the superior of that gm.

[Naysayer]

Did you happen to /flirt with his girlfriend/sister?

[Basilikos]

Did you happen to /flirt with his girlfriend/sister?

LOL.

But seriously, this is disturbing. I've had some unnecessarily negative GM encounters, but this is beyond the pale.

[Otlecs]

Yeah, this is really outrageous.

I'd file a complaint against him this time, through the GM concerns email address that I don't have handy at the moment X(

[Steph]

EU

I have concerns about a particular Game Master. Who can I talk to about it?
If you have problems with a Game Master, please email WoWConcernsEU@blizzard.com.

http://www.wow-europe.com/en/support/gamemasters.html
US

Rather than disobeying in protest against the request being made or the action being taken, please oblige him/her and later express your concerns to the wowgmfeedback-us@blizzard.com email address. Emails sent to this address go directly to the Senior and Lead GMs, who will investigate and address any instances of potentially inappropriate GM actions.

http://us.blizzard.com/support/artic...s&pageNumber=1

Get him a nice whack on the head by his boss. As far as I know, GMs get complimentary WoW accounts that they can play for free. That means you may have met the GM in-game while he was playing a regular char, potentially hurting his or her feelings in PvP. In any case, using GM powers to resolve a difference of opinion is clearly not professional and should land this CSR in trouble.

[Oatboat]

sorry to hear about your troubles.... sounds like a certain GM is multi-box jealous. Probably got ganked on his alt by one... and is taking it out on you.

[atomik]

When I get the accounts back, I'm going to open a ticket and hopefully chat with a GM online. The 'GM feedback' is a good idea and I'm definitely considering it. At this point I'm wondering when I activate the accounts next week, whether I will run into the same problem. If it happens again I'm going raise a big stink about game time lost, harrassment, etc.

Plus I never got an explanation for the original ban. I guess it comes with the territory when you decide to multibox.