i could post the mail but i think you wouldn't understand a lot its all written in german...

The info says... Our system shows that 2 accounts ( account x + y ) with different owners are running over the same ip... till this date, both were running under different ip adresses...

The reasen... we live now together thats all what we have written to the customer support and then an GM talked to us ingame and said ... sorry for the inconvenience...

greetz Sarah