From:
WoWAccountAdmin@blizzard.com
To: ******************
CC:
Subject: World of Warcraft - Account Retrieval Instructions
Date: Thu, 19 Jun 2008 13:18:25 -0700
An investigation of your World of Warcraft account has found strong evidence that the account has been accessed by someone who is not allowed to use it. The account has been disabled, so that you can regain sole and secure access. If you use a credit card to subscribe, it has been removed so you are not charged while the account is disabled. Please keep this email until you have regained account access.
1.) WHY DID THIS HAPPEN AND HOW CAN I STOP IT FROM HAPPENING AGAIN?
Account compromises are usually a result of the registered user sharing their account, or playing on a computer that has a virus. Please remember that World of Warcraft accounts cannot be shared with anyone except one minor who you are the parent or guardian of. To help ensure that no viruses are present that may threaten your account, please regularly scan all computer systems that you use to remove all viruses, including Trojan files, spyware and key loggers. You can find links to scanners in our article about computer and internet security tips at (
http://us.blizzard.com/support/article/20572). Also be sure to change your account password regularly at
https://www.worldofwarcraft.com/account.
2.) HOW DO I GET MY ACCOUNT BACK?
Download and use this form to regain account access:
http://ftp.blizzard.com/pub/WoW/othe...-Retrieval.pdf
For security reasons, we are unable to accept e-mailed attachments or links of any kind. Proper use of the form is the only way to retrieve account access. Please send your submission as soon as possible since Blizzard Entertainment is unable to offer any type of reimbursement for the time an account is disabled.
3.) I'M HAVING TROUBLE DOWNLOADING THE FORM!
The newest version of the free Adobe Reader© can be downloaded at
http://www.adobe.com/. If clicking the link doesn't work, right-click it and choose "Save Target As..." to save the file to your computer. If that doesn't work either, reply to this message and we will send the file as an attachment.
4.) I SENT MY FAX, NOW WHAT?
We will contact you again once your submission is received and processed. If you do not receive a reply within 48 hours of sending your fax, please resend it and notify us of the refax at
http://us.blizzard.com/support/webform-us.xml?gameId=11
If you send your submission by postal mail, please allow time for delivery. Thank you in advance for your cooperation and patience.
Only Account Administration is able to assist with account retrieval issues. To learn more about how Account Administration is able to assist you, please visit us at
http://us.blizzard.com/support/article/21505
Thank you for your time and attention to this matter, and your continued interest in World of Warcraft.
Account Administration
Blizzard Entertainment
http://www.worldofwarcraft.com
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