Warcraft caters to the 99.9% instead of the 0.1% like Everquest.
It is a rather sound business model.

There were a ton of things I loved about Everquest.
And for me, the reason to leave EQ was how obvious the GM's made it that they didn't give a shit about the player base.
Early in the game, you could talk to the GM's or Guides, get to know them, chat, etc; they were fun people who loved what they did.
Later towards the end of the game, the GM's acted as if they were underpaid and hated their jobs, which translated into poor support; that was after the Ultima guides won a court case where their services rendered constituted a job and were owed back pay -- and Sony went and removed most of the guides from the game, revoked their abilities in many cases and went with fewer GM's who probably became swamped...

But the bottom line for us both is simple.
What game are we playing currently?