Blizz doesn't support multiple accounts on same computer

Look at this ticket I had. Clearly Support is just not supportive of multiple account activity (edit: on the same machine)



Hello,

Thanks for contacting Blizzard Technical Support, my name is Jon. I see you are having pathing issues with multiple instances of World of Warcraft open on a single computer. Unfortunately we are only able to support one instance of the game running on a single computer at a time. The most I could do is recommend that you close the second instance of the game and run only a single one at a time.

I have heard that multiples instances of the game is possible however. If you wish to find more assistance with this I would recommend asking advice from other players on our technical support forum:
http://forums.worldofwarcraft.com/bo...Id=11110&sid=1


Sincerely,

Jon D.
Technical Support
Blizzard Entertainment
http://www.blizzard.com/support
Feel free to contact me back for help regarding this or other Technical Issues.




-----Original Message-----
To: wowtech@blizzard.com
Sent: 1/15/2008 10:05:30 PM
Subject: Pathing Issue

Hi guys and gals, I recently ran into this problem since yesterday and
contacted a GM.

GM Vulpiraux (Steamwheedle Cartel)-US sent me to you for this issue.
I've never had an issue with auto follow before, and using no addons or
crazy things.

I've got one computer built for three accounts, upgradable to 5, so it's a
fine machine. I've only got two accounts at the moment.

Main=1st account character
Second=2nd account character

Auto follow: Pathing algorithm (or issue) for Second cannot be resolved when
following Main, when in maximized windowed mode and not the active screen.


Will disconnect if path is not found.
(For instance: When Main begins moving the opposite direction, Second looks
left, then right, quickly and spasmodically as a frightened squirrel in the
path of an oncoming 18 wheeler. He then will disconnect after 2-3 seconds.
It's actually kind of funny to watch but I'd prefer not to.

Or Second decides it would be best to make a wide swing out, and go bloody
his nose all over the nearest wall, or into the nearest mine shaft of
endless doom... Or go make friends with the dark iron dwarves and ask them
why they're such damn meanies. At least he won't disconnect, but I have to
clean up the mess.)


Only so far affects indoor or closed in areas.

When Second's window is suddenly active, the pathing is corrected.
Second's window minimized *instead* of Alt-Tabbed (or clicking the tab) when
switching to Main is a step that resolves this issue at the moment, but it
is a step I've never had to perform in the past. Which is why I felt this
was a concern to be addressed.

Main and Second have shown to be interchangable and still display the
pathing issue.



Briefly: "A windowed and not currently active wow screen on a second
account, same computer, has pathing issues where it didn't have problems
before. Second character cannot follow correctly and will have trouble
deciding the best way to follow the first character until it finally
disconnects."



Thanks for your continued support! !

i dont think that they are saying you arent supposed to use more than one account, its just that they dont really support users who do so because they dont test WoW this way, thus they dont encounter such issues as much.. i dont think they do extensive testing using multiple instances of wow on one machine... i hope i helped cuz im not really sure what you were trying to convey here....

Just wanted to convey the silly message I got back. "I have heard multiple instances of the game is possible".. Sounds pretty clueless =^)

I also liked the part where he said "Unfortunately we are only able to support one instance of the game running on a single computer at a time. The most I could do is recommend that you close the second instance of the game and run only a single one at a time. "

I also wanted to know if anyone else is having the same issue with a second account on follow.


I should have made the title "Blizz Tech Support does not support multiple accounts'. But I thought that sounded redundant. And they sounded quite aloof. Hence, 'Not down' with it was born...

Yep, seems pretty clear that they will not give you technical help to get an unsupported configuration running. I don't see anything that would indicate they don't want you do multibox.

edit: The issue isn't accounts, its multiple instances of WoW running on the same computer which they will not officially support.

i was at a loss of words... i tried to say what Nepida said...

Ok, thanks for clearing my mind.

So you're saying that they will support multiple accounts on multiple machines?

yeah he means they will not give you technical support related to multiple instances on one computer.

I think that is exactly it. This response is solely from a TECHNICAL support issues (i.e. how the game performs, not rules and regs and ToS stuff). It's them basically saying "the game wasn't designed to play multiple instances on one machine, so we aren't going to help you if you try and something goes wrong".

Kinda like calling up a ladder company saying that you are having problems balancing 2 ladders when you stack one on top of the other to make it taller. Then the ladder company says the ladders weren't designed to be stacked on top of one another, so they aren't going to help you.

Quote:

---

Originally Posted by roknroll

I think that is exactly it. This response is solely from a TECHNICAL support issues (i.e. how the game performs, not rules and regs and ToS stuff). It's them basically saying "the game wasn't designed to play multiple instances on one machine, so we aren't going to help you if you try and something goes wrong".

Kinda like calling up a ladder company saying that you are having problems balancing 2 ladders when you stack one on top of the other to make it taller. Then the ladder company says the ladders weren't designed to be stacked on top of one another, so they aren't going to help you.

---

Ed Zachary

Haha, poignant!

Jea no support dosent mean they dotn support it XD or whatever, they jsut dotn fix buggs created by it, liek what i have sometimes:




1)wen i take a flight path one of my caracters usualy stays on the moutn 4 ever XD

2) wen i load upp in a crouded place Toon 2-4 becoem invisible to toon 1 XD

Quote:

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sup·port /s??p?rt, -?po?rt/ Pronunciation Key - Show Spelled Pronunciation[suh-pawrt, -pohrt] Pronunciation Key - Show IPA Pronunciation
–verb (used with object)

• 1. to bear or hold up (a load, mass, structure, part, etc.); serve as a foundation for.
  2. to sustain or withstand (weight, pressure, strain, etc.) without giving way; serve as a prop for.
  3. to undergo or endure, esp. with patience or submission; tolerate.
  4. to sustain (a person, the mind, spirits, courage, etc.) under trial or affliction: They supported him throughout his ordeal.
  5. to maintain (a person, family, establishment, institution, etc.) by supplying with things necessary to existence; provide for: to support a family.
  6. to uphold (a person, cause, policy, etc.) by aid, countenance, one's vote, etc.; back; second.
  7. to maintain or advocate (a theory, principle, etc.).
  8. to corroborate (a statement, opinion, etc.): Leading doctors supported his testimony.
  9. to act with or second (a lead performer); assist in performance: The star was supported by a talented newcomer.

–noun 10. the act or an instance of supporting.

• 11. the state of being supported.
  12. something that serves as a foundation, prop, brace, or stay.
  13. maintenance, as of a person or family, with necessaries, means, or funds: to pay for support of an orphan.
  14. a person or thing that supports, as financially: The pension was his only support.
  15. a person or thing that gives aid or assistance.
  16. an actor, actress, or group performing with a lead performer.
  17. the material, as canvas or wood, on which a picture is painted.
  18. Stock Exchange. support level.

–adjective 19. (of hosiery) made with elasticized fibers so as to fit snugly on the legs, thereby aiding circulation, relieving fatigue, etc.

---

IMO support = provide assistance in this particular instance.

Quote:

---

al·low /??la?/ Pronunciation Key - Show Spelled Pronunciation[uh-lou] Pronunciation Key - Show IPA Pronunciation
–verb (used with object)

• 1. to give permission to or for; permit: to allow a student to be absent; No swimming allowed.
  2. to let have; give as one's share; grant as one's right: to allow a person $100 for expenses.
  3. to permit by neglect, oversight, or the like: to allow a door to remain open.
  4. to admit; acknowledge; concede: to allow a claim.
  5. to take into consideration, as by adding or subtracting; set apart: to allow an hour for changing trains.
  6. Older Use. to say; think.
  7. Archaic. to approve; sanction.

–verb (used without object)

• 8. to permit something to happen or to exist; admit (often fol. by of): to spend more than one's budget allows; a premise that allows of only one conclusion.

—Idiom9. allow for, to make concession or provision for: to allow for breakage.

---

support != allow


Blizzard ALLOWs multiboxing but does not provide SUPPORT for it. Particularly with technical issues resulting from unanticipated and nontypical use of the software.

Nice Vyn! thats a good!

In tech support speak, that just means that the devs don't want to spend any time thinking about it. Getting it working is your problem.

Captaris doesn't SUPPORT right fax running in a terminal server environment... My terminal server runs RightFax 90% fine.. there are some VERY odd issues with it, but they'll never be resolved because Captaris doesn't support it...

Blizzard doesn't SUPPORT running WoW under Linux, yet when 4500 accounts were banned for this, they recognized their mistake, fixed it, and reinstated the accounts...

Blizzard doesn't SUPPORT UI Mods. Don't expect them to care that your latest CTMod doesn't work, their answer is to delete your Interface folder ;).

Which terminal server environment? any application layers on top of it? Eg Citrix?

YES, you are allowed to use a forklift to lift another forklift, thus doubling your height. NO, the forklift company will not help you or take responsibility if something goes wrong.
http://i25.photobucket.com/albums/c8...1149744710.jpg
...please don't try this at work, ROFL