dropping support for pre 1.9

first: DON'T PANIC

second: your license is forever, which means you get all updates for free. just download, install, run and transfer.

v1.9 has been out since the beginning of May and i have decided to drop support for the prior versions. this will result in keyclone coming up 'expired'. when that happens, please do the following:

1. download the latest version, and install
2. run. the new one will also pop up as 'expired'
3. click the transfer button... type in your email address... and hit ok
4. close your keyclone
5. check your email... click the link
6. select the old system-id on the webpage that pops up
7. click 'transfer' on the webpage
8. restart keyclone

should take about a minute. if you don't receive the email, check your spam or trash folders.

if you are still stuck, just drop me an email (keyclone -at- solidice.com) and i'll get you squared away.

good luck and have a great night,

Rob

Why?

I understand the need to not invest lots of time helping people with old software, but I'm perfectly happy with 1.8 and don't want to upgrade. 1.8 does everything I want and 1.9 has problems for some people.

So why actively force people - even people who aren't a support drain for you - to upgrade?

Just leave me in peace with my 1.8.

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.


So I can´t transfer :(

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Originally Posted by Tin

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.


So I can´t transfer :(

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I retried twice and it worked. Probably a lot of people trying to do this at the same time.

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Just read the other post... its not dropping support - its ending functionality. lol

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Exactly :(

I don't mind that KC wouldn't answer me if I ever needed support (I never have, other than an unresolved problem running across multiple machines) but don't stop my software working overnight.

I kicked off the transfer process half an hour ago and don't have a response yet, and it's nothing to do with my email server - my GameCommander Pro registration email just arrived 30 seconds after I registered.

Christ. All I wanted to do is login with what little spare time I had and do some fucking instances and I can't do jack shit thanks to this spur-of-the moment last minute announcement.

I don't expect paid-for software to stop working overnight. That's complete bollocks.

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Originally Posted by Otlecs

Why?

I understand the need to not invest lots of time helping people with old software, but I'm perfectly happy with 1.8 and don't want to upgrade. 1.8 does everything I want and 1.9 has problems for some people.

So why actively force people - even people who aren't a support drain for you - to upgrade?

Just leave me in peace with my 1.8.

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I can't recall a single issue that Rob hasn't fixed or otherwise addressed. There is certainly no one posting "I spent time with rob working on my keyclone issues, and he just couldn't fix it" So I would say the people having problems with 1.9 are average, but it seems they all get solved (or go away). Seems like you're argument here is kinda flimsy.

Bug fixes from 1.8 to 1.9 are well worth any hassles you come across (IMO, considering there has been no huge detrimental issues with 1.9).

I've guided a few people (that have NO business tinkering with their PCs) through 1.8->1.9 upgrades flawlessly. It's literally, so easy a cave man could do it.

And meh, when you have a lot of users changing their licenses, email gets slow, news @ 11. Unless your ISP / Mail server is eating it.

Oddness.. I have swapped my license around twice now (wanted to validate that I could multibox on my macbook for my upcoming vacation :)) and its taken me longer to read the email than to get it to show up...

And your registrations take 30 seconds? What email service are you using??? get a gmail account or something, great spam filters and everything is pretty close to instant... Must not be using an exchange server :)

Mandatory QQ.

Suck it up and upgrade like everyone else. 1.9 works great and has a bunch of nice features.

release back v 1.3 or else!

free software UPGRADES are bad amirite?

Besdies from what I hear Rob has some really nice features planned fro future 1.9 releases ;)

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Originally Posted by keyclone

first: log onto the forums and look for a post from Rob

Rob

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fixed

Thanks for putting necessary info where it is easy to find.

edit: too bad my transfer is giving an error. Don't make me go watch tv, that thing is evil.

update: time enough to pour a drink and read a few emails. Now to leave reality behind.

First of all, this morning it worked flawlessly and I am back up and running.

Making my software stop working overnight with no notice isn't me QQ'ing, it's me with a legitimate complaint. If you don't get that, then I'm not going to waste any time trying to convince you.

I'm very happy (read: couldn't give a shit) that the transfer process has worked so flawlessly for so many of you, but it didn't work - at all - for me last night.

Perhaps it's because I have six licenses registered to my email address. Perhaps it's because the upgrade policy forced too many people to access the servers at the same time. I don't know.

I registered for a GCPro trial and the email arrived within 30 seconds (that'll be one update interval - I poll email every 30 seconds, geniuses) . There is no problem whatsoever with my mail server.

The mail didn't get spam-blocked either. It just didn't arrive.

I've been a fan of KC since the VERY early days, and have never been critical of it before, but making the software stop working (not just stopping support, but stopping the software working) is totally unjustified.

I work in the real world. I understand product end-of-life and I understand mandatory patches and upgrades. What I don't understand is why it suddenly became imperative to force everybody to upgrade overnight.

A massive banner headline saying "1.8 will STOP WORKING on 1st September - upgrade before then!" would have been more appropriate. It's not even mentioned on KC's MotD.

In my real world you also don't upgrade software that's not broken UNTIL it becomes mandatory, which is exactly why I was so happy to stick with 1.8 even though 1.9 "works great" and has some "nice features" that I don't need.

So you fanboys who don't get why I'm pissed off that my software suddenly, and with no warning whatsoever stopped working overnight go and point your pitchforks at somebody else - I have a legitimate gripe here.

I agree with otlecs on this one - and I don't think he deserved bashing because he dared to say something that wasn't 100% positive about keyclone.

I think keyclone is a great piece of software but I don't think it's too much to ask for advance warning. Given keyclone has it's message of the day it's not as if it would have been difficult to do. I would have allocated additional time to allow for config so that my core play time wasn't impaced upon if i had known.

I'm also of the school that if something works fine, and with the features I want - then I wont be upgrading.
If i'd tried to get support for an old version I would fully expect to be told that it's an old version and that I'd have to upgrade if i wanted support. No biggy for me. Instead I was forced to download the new keyclone. It lost all my old configuration and required me to set everything up again.

Then when I logged out and logged back in (after hours of successful play ) it had lost everything again.
I'm hoping this is just because it wasn't configured to run in administrator mode so didn't have privilege to save setup.

However this is all hassle I don't need for an upgrade in software that I will use exactly as I did before.

Firstly, congrats on 1.9 - its a great improvement over the previous version and has made my MB life that little bit easier.

However, like other people, whenever I restart keyclone it loses all of my settings, so I have to set everything up again - any news on a fix for this?

Thanks ;)

Even though I was not directly concerned (started using keyclone after 1.9 release), I also completely understand Otlecs' point of view and agree he has legitimate reasons to be pissed.

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Originally Posted by TeamZØØL

Firstly, congrats on 1.9 - its a great improvement over the previous version and has made my MB life that little bit easier.

However, like other people, whenever I restart keyclone it loses all of my settings, so I have to set everything up again - any news on a fix for this?

Thanks ;)

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I assumed this might be down to keyclone not running as administrator (but haven't tried it out yet).
(If you are running vista of course).

Try right clicking on the keyclone executable and selecting properties. THere's an option on there somewhere to run as administrator. Check that then run keyclone. Hopefully this will save settings.

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Originally Posted by Otlecs

Why?

I understand the need to not invest lots of time helping people with old software, but I'm perfectly happy with 1.8 and don't want to upgrade. 1.8 does everything I want and 1.9 has problems for some people.

So why actively force people - even people who aren't a support drain for you - to upgrade?

Just leave me in peace with my 1.8.

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I agree with you on this, keyclone 1.9 doesn't work under linux (crashes after a few minutes) by blocking keyclone 1.8, i can't use keyclone at all anymore. :(

Forced upgrades gotta love it... btw this kinda of stuff is making me consider hardware alternatives just so you know.

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Originally Posted by sliptrap

Forced upgrades gotta love it... btw this kinda of stuff is making me consider hardware alternatives just so you know.

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There are also other software solutions. While InnerSpace does require you run the current version it's an autopatcher when you start it up... and it's never had problems when I've upgraded... of course I'm only one user so your mileage may vary.

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Originally Posted by CShadowRun

I agree with you on this, keyclone 1.9 doesn't work under linux (crashes after a few minutes) by blocking keyclone 1.8, i can't use keyclone at all anymore. :(

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crashes in linux for me too. There was tabbing and mousing going on. not sure what the culprit is...

http://www.multiboxer.info/clonedeath1.jpg
http://www.multiboxer.info/clonedeath2.jpg

rob!

i've found out how i'm getting the problem... in order to duplicate my problem, all i have to do is hold down RIGHT CLICK, and tap left click...and kaplow!

hope this helps.

Well after griping , I thought I should balance it out by saying that I love the new version of keyclone and I'm glad I upgraded.

It's been worth it for the maximizer changes alone. I box different amounts of characters and I tended to have one maximizer layout for 5 and just used that if i was boxing 3 or 4.

However with the maximizer presets I can change my config really quickly.

For example, last night I wanted to quest with my 4th shaman in the party. 10-15 seconds had the new screen layout set up, and allocated and I was off and running. While doing PVE i would be quite happy with having 1 big screen and 3 small ones tiled down the side, however for PVP I think I would prefer 4 equal size screens (I think Maximiser has this).
So now I can do so really quickly.

Great job.

I agree with Otlecs. If you want to force people to update to a new version fine. If you want to stop the old version from working to minimize support emails fine.

But, and this is a big but, at least give us some notice. Making a sweeping change like this on a whim is not the way to do it. A KC MotD, or a sticky, or a banner ad or something saying "you have 5 days to update to 1.9, 1.8 will no longer function as of xx/xx/2009.

YAY! keyclone fixed my keyclone!

thanks so much Rob, i'm soooo happy , now i can ignore my woman for the WHOLE weekend. im wondering if she'll send me 1xdivorce papers or 5xdivorce papers.

btw: i was a little upset about it phoning home and disabling itself, BUT rob was so fast to respond to the errors....for an operating system thats not officially supported....its great! thanks again man!

Forced upgrade, yeah... but i have to admit i'm happy about it because upgrading from 1.8 or whatever i was using to the current version to be able to set core affinities was freaking amazing. No lag in dalaran is awesome, so that set a cure for my laziness. Too everyone complaining, get over yourself, we don't care.

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Too everyone complaining, get over yourself, we don't care.

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It's sad to see that there's actually a grain of truth in this. Sad, because I've been here a long time and always thought we were supposed to support each other.

Thanks to you and others in this thread for setting me straight on that one though. When something you don't want is foisted upon you and affects your game-time, I'll be sure to come out and gloat.

That's obviously how things work around here now.

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the v1.9 versions were available in April, 4 months ago

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Yes, I think we all realise that. Alot of us simply don't need all the new features you've been adding though and don't take all of your new builds.

The only features of KC that I use are single-host broadcasting, maximizer and launching. Everything else is just fluff.

You didn't announce a mandatory upgrade until the same day as you made it a forced reality, and people wouldn't even have known that unless they happened to have checked this forum before playing, because the mode of failure is absolutely identical to your servers being down (the generic - and almost always inaccurate - "Expired" message).

That's what some of us take umbrage at.

Recently had an old version of KeyClone stop working. With a little search on the website it was pretty easy to figure out how to get 1.9 up and running. It seems that pip is a little faster now also. All in all it was a pretty easy process. Still a good piece of software with good support. Thanks for everything.

Lets keep it civil. If you want to badmouth people, gtfo.

We ARE here to support each other. If you don't like how a dev is handling his product, let him know, stop using it if you really are unhappy, there ARE alternatives out there. I love keyclone, I have five licenses myself. Rob's not perfect, if you expect him to be, you're only setting yourself up for disappointment.

If you're pissed, that's fine, but keep it civil.

I'm fairly sure you're not aiming your "keep it civil" posts at me, Nova, but after the thread prune it reads that way so I feel the need to reply :)

Apart from my initial post - where the uncharacteristically colourful language was a true reflection of the frustration I felt at having my one evening of game time in the week thwarted for no obviously legitimate reason - I think I've been civil.

So let's be clear on this, then.

I still use Keyclone. It works fine. 1.9 does all the things 1.8 does. I have no idea what 1.9 does that 1.8 didn't, and will probably never find out because I don't care.

I still hold Rob in high regard, and I remain in awe of the effort he puts into Keyclone for what is a complete pittance to most professionals, especially helping people get up and running.

I think he made a msitake with this mandatory "it won't work any more" upgrade, and am disappointed that he doesn't see it that way, but I'm long over it.

It has once again shaken my faith in any sort of call-home software licensing though. *shrug*.

And I still won't be upgrading again until I'm forced to, but hopefully that won't happen again :)

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Originally Posted by Otlecs

I'm fairly sure you're not aiming your "keep it civil" posts at me, Nova, but after the thread prune it reads that way so I feel the need to reply :)

Apart from my initial post - where the uncharacteristically colourful language was a true reflection of the frustration I felt at having my one evening of game time in the week thwarted for no obviously legitimate reason - I think I've been civil.

So let's be clear on this, then.

I still use Keyclone. It works fine. 1.9 does all the things 1.8 does. I have no idea what 1.9 does that 1.8 didn't, and will probably never find out because I don't care.

I still hold Rob in high regard, and I remain in awe of the effort he puts into Keyclone for what is a complete pittance to most professionals, especially helping people get up and running.

I think he made a msitake with this mandatory "it won't work any more" upgrade, and am disappointed that he doesn't see it that way, but I'm long over it.

It has once again shaken my faith in any sort of call-home software licensing though. *shrug*.

And I still won't be upgrading again until I'm forced to, but hopefully that won't happen again :)

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Just to be clear, no, they weren't aimed at you.

Since I've upgraded I've noticed when I hit my F3 button for chain heal/wild growth I'm getting the Search box come up. Really screws with the healing because it switches windows. I have another friend with keyclone 1.9 as well together we found that if we minimized the keyclone to the sys tray it no longer brings up the search box. Just wondering if this was an intended change, a bug or perhaps a windows upgrade I didn't know about. I just didn't ever have this happen until the 1.9 upgrade.

Thanks,
Rod

Blade's Edge
Ivas prot pally
Plate, Dishe and Spoone Ele shaman
Kildo resto druid

left/right ctrl/alt issues fixed with this latest release?

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Since I've upgraded I've noticed when I hit my F3 button for chain heal/wild growth I'm getting the Search box come up.

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I haven't had this problem myself, but others have.

The Forum Search feature is a bit hit and miss at the moment, but give that a try.

As I recall, though, this was due to having "add windows automatically" set in the KC options, and having a Windows Explorer open and looking at your WoW directory (F3 is the default Windows search key).

Try disabling that and either using KC to launch the game or adding the windows manually.

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Originally Posted by Otlecs

I haven't had this problem myself, but others have.

The Forum Search feature is a bit hit and miss at the moment, but give that a try.

As I recall, though, this was due to having "add windows automatically" set in the KC options, and having a Windows Explorer open and looking at your WoW directory (F3 is the default Windows search key).

Try disabling that and either using KC to launch the game or adding the windows manually.

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I had this problem as well, with the same solution. I dont think i used to have it set to add all windows, but maybe when i upgraded it changed it? either way, simple fix.