My MX Revolution mouse experience.
So i purchased this mouse along with N52 TE, boy oh boy did I setup myself for a big headache.
Firstly the pros: the mouse feels good, charges quick out of the box (who wants to wait 6 hours to play with a new toy, seriously?), it has very useful buttons with a great feel and it looks pretty nice.
Bad: Well the 4.72 Setpoint software (what they use for keybindings) did not work with wow, the center buttons would not function nor would my side roller button either. This started a long string of troubleshooting, forum browsing, phone support call, pm's to db users and emails to db users. I was unable to uinstall the software using the windows software removal processes.
The uninstall utility would run, and then it would error out saying that my operating system does not support this program? Im thinking, great what the hell do I do now? So back to the logitech forums i go in search of any reason why I can't uninstall this stuff. Notice a few issues on the forums with the mouse, and uninstalling or installing setpoint. This seems to be a common failure of logitech, their software implementation. I ended up calling tech suppor this morning the first person I spoke to was a total failure. His only answer to me, "The mouse is *NOT ever* going to work inside world of warcraft or video games, you need to buy a gaming series mouse for this." This really pissed me off for a few reasons, one i paid 109.33 for this mouse with tax ect included, I know it *CAN* work because people here say it does, so I wanted a supervisor. Dealing with the supervisor didn't really help with the technical side, but she was really good with the customer service skills and I was now passed off to Level 2 tech support. They were able to help me uninstall it with a registry cleaner and stuff, so I was n ow able to downgrade to the 4.60 software
The 4.60 setpoint software introduced its own little surprise, a non stop worming of its logitech update. Within 5-6 minutes of me installingi the software, i had 17500 processes going, of lulnchr.exe My computer maxxed out at 99% cpu and 99% ram and began to crash. Ok !! So wtf? Is this, well their tech hadn't ever heard of it, and their level 2 support didn't either. So I boot up another pc and go back to the forums, where i find in the same threads on center mouse button not working this explosion of update launching. It took me a bit to remove the folder, stop the launcher from running at startup and being able to use the software.
In the end 6 hours of forum browssing, 3 hours on the phone, many cusswords and 4 system restores (0nly way i could get it to uninstall previously) my mouse works, i can finnaly turn my slaves using the mouse !!!!
So buyer beware... don't purchase this mouse and expect it to work right out of the box, it won't in my experience at least. But once you get it going, man it is really nice.
