Quote:
Originally Posted by Andreauk
Give them chance to wake from their slumber.
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Quote:
Originally Posted by Andreauk
Give them chance to wake from their slumber.
That's flawed logic, IMO. If this was indeed an intentional thing and they stick with it, the most likely factor was being free to play. If WoW ever goes that route, I'd expect to see some possible changes there as well.Quote:
Originally Posted by Andreauk
Hey guys, I didn't want to post in this thread until I got a chance to actually talk to our CS folks.
The article will be updated to reflect that RIFT and ArcheAge have different stances on this subject. No policy has changed for RIFT.
~Daglar
I'm very happy now.. haven't been able to log in today till I knew it was safe :)
Thank goodness. I've been sitting on my crafting alt afraid to log in!
For a direct link:
http://forums.riftgame.com/general-d...ml#post4856064
Aye well all my fault sorry for the alarms but wanted to be sure so we didn't get banned.
Nice that they clarified.
No better safe than sorry.. and they may not have updated the article at all.. the gm I spoke to via live chat thought the rules had changed too.Quote:
Originally Posted by Dranny817
So thanks for the heads up :)
Daglar has responded in the forum thread. It was a mistake. The "new" multiboxing rules is only for ArcheAge and the support post has now been changed to reflect that. Multiboxing is still allowed in Rift in the same way it has always been.
https://support.trionworlds.com/app/...w/multi-boxing
EDIT: Hah, didn't notice there was a whole second page in this thread. :)
Nice to see they changed it so fast :)
This is great news!
I got ban on my 9 slaves accounts :(
So, I sent e-mail to support, wait...
Nooooo!!! What? You were banned in Rift for boxing??Quote:
Originally Posted by woloss
What happened?
Yes, for multiboxing. At 17 lvl hah.
I don't know exactly atm. Wait e-mail from support.
P.S. multiboxing allowed in World PvE (i mean instant adventures, rifts)?
P.S.S. main account still alive
Ok, you're multiboxing, which is perfecntly normal, so that didn't seem a reason to ban. Did you do anything else that would be against any rules before you go t banned, or at any other time since you started playing the game for the first time?
If i do this, my main account got ban too. In the last time I just did instant adventures for maybe 30 min per day and nothing else.Quote:
Originally Posted by Smedbox
P.s. I didn't play solo, so...
Any further news on this yet Woloss.?
Nothing, still waiting for an answer from support.
p.s. atm, i dont want to buy patron, that's why i can't get the Live Chat Support.
We had someone else come into chat support today with the same problem so I've started a thread in the tech support forum (probably not the right place?) where people should express their concern even if they aren't actively boxing at the moment. I feel like we did a good job of keeping the issue moving in August and getting an answer and obviously someone at Trion needs a slap up the side of the head again.
http://forums.riftgame.com/technical...ml#post4929869
Try sending Daglar a PM about it too this is his profile http://forums.riftgame.com/members/daglar.html he has always answered any questions I have had with regards to Rift.
P.S He is the Executive producer for Rift just in case you are wondering or didn't know.
My 5 RIFT accounts have been banned 3 days ago, I appealed and received this response (the irony is that I dont even have Archeage installed, let alone play it).
==============================================
Response By Email (GM Giant) (11/03/2014 05:45 PM)
Hello,
Thank you for contacting us regarding your recently banned Trion Worlds account. We have reviewed this account and the reason for the ban and have found this ban to be valid. While you are welcome to create a new account and begin a new adventure within ArcheAge, this account will not be reopened.
In order to best guarantee that your account is not closed again in the future please keep these tips in mind.
• DO NOT ever make use of a 3rd party program to assist you in ArcheAge. ArcheAge intentionally does not allow add-ons or macros. Any use of such is a violation of our terms of service and will lead to your account being closed permanently.
• DO NOT use a proxy service to login to our servers
• DO NOT create multiple accounts unnecessarily
• DO NOT mimic gold spammers/sellers
• DO make sure that you add valid information when creating your account. This means making use of a valid e-mail address, first and last name, date of birth, and secret questions and answers.
• DO try using a different e-mail domain if necessary
This decision is final. If you have any other questions or concerns in regards to ArcheAge or Trion Worlds then please let us know.
Regards,
GM Giant
Senior Manager, Customer Support
Trion Worlds Inc.
Customer By CSS Email(11/02/2014 07:55 AM)
================================================== =========
I guess I'll try sending a PM to Daglar as you suggest, Dranny
And I bet you waited days for that response!
Rift's Customer Service has been appalling since it went F2P :(
It sounds like their system is all messed up..did you call them? i mean that response is obviously for Archage and not Rift..and you don't play Archage
Trion has no call support, and I cannot chat with them online because you need to have a patron status and being logged-in (cannot while being banned). I did however started a thread on Rift Forums and added comment to pre-existing thread Lux started a couple of weeks ago. I also sent a pm to Daglar, who is an executive Producer for Rift and the one who was providing us with feedback from Trion on multiboxing.
They are messed up and paranoic about botters in ArcheAge. The problem is that Trion switched to unified Glyph launcher for its games and even though I neither play AA, nor have it installed, does not eliminate me from being a target for AA watchdogs just being logged-in via Glyph with similar emails originating from one IP. But they really should at least verify that an accused actually plays the game they attempt to safeguard. Quite unprofessional, imho.
Here's a link to Luxlunae's general thread on bans for boxing:
http://forums.riftgame.com/technical...ng-banned.html
and mine
http://forums.riftgame.com/technical...ts-banned.html
If any of you guys play/played RIFT and have a log-in for its forums, I'd appreciate you leaving a comment on either one and generally make noise that might get noticed, lol.
Phew, sending a PM to Daglar (Senior Executive on Rift) helped :)
==========================
Greetings Alexander,
Thank you for your appeal inquiry.
We have reviewed your account and verified that you were banned incorrectly. We apologize for this error and we will use this information to improve our reports system so legitimate players such as yourself are not banned incorrectly going forward. We are working our hardest to get rid of as many of the illegitimate players as we are able to, but unfortunately this means that certain times our reports can be too restrictive and catch legitimate players. Again, we apologize for this inconvenience. The ban has been removed and you should be able to log in normally once again. Good luck and have fun in RIFT.
If you have any additional questions or concerns, please don't hesitate to let us know. Your reference number for this question is 141102-001151.
===============================
/dance
P.S. Lol, I still cannot login on either of my accounts, Aghh
P.P.S. All's fine now. Got a veritable shower of in-game gifts too:)
Got a PM from Daglar
===================================
You were erroneously caught in a report -- and the example of you has now fixed that from happening to other folks.
Your accounts should be unbanned at this point. Sorry about that!
~Daglar
======================================
Good guy that Daglar :)
You need to post the responses on the Rift forum thread.
Damn good news! So cool that a dev would respond directly to you!Quote:
Originally Posted by Alex66
Done. Posted responses on general ban-for-multiboxing thread started by Luxlunae. However, I think RIFT multiboxers that also have Archeage toon(s) are still at risk as long as Trion uses Glyph launcher for both games. What saved me was the fact I dont play AA, so its watchdogs screwed up not bothering to check if I had AA characters before banning me for multiple Glyph logins from one IP address. So be careful.Quote:
Originally Posted by Smedbox
You can uninstall glyph and just run each game from its own launcher. You do not need glyph to play.
Thanks for letting us know how things shook out for you. My last wow account expires next week and I'll probably take up rift or lotro again at that time so I'm thrilled that at least the deal is getting taken care of.
Your intuition that the glyph launcher might be running some anti-botting stuff that flagged you is an interesting one. I myself despised the launcher from the get go and will continue to not use it.
I dont think Glyph launcher itself has an anti-botting component, but rather the login server Glyph uses. Their reports apparently flag multiple logins from same IP with alarm trigger looking for email address that are similar (mine are almost identical with only one digit different in them and using same "gmail" domain). If I were to start new team with new accounts I'd probably use different email domains and unmaching addresses to create logins.Quote:
Originally Posted by luxlunae
But hopefully they modified their reporting as they said they did, and we should not be having problems down the road.
If that's the case, then it's recently added "feature." My 5 accounts were riftmain@... and riftalt1@... through riftalt4@...Quote:
Originally Posted by Alex66
Yes, I am pretty sure the new "feature" came about just recently after Archeage launch. Trion is fighting botters and gold sellers in AA, so Rifters may get affected, even if not intentionally.Quote:
Originally Posted by Ughmahedhurtz
As the proud possessor of rifttwo through riftfive@ my domain.com I'm a little alarmed.
This thread was originally about the rules of multiboxing being updated on Trion's site which have been acknowledged and made clear as to what the policy was actually changed to -- Which was no change at all. It then turned into a "I got banned" thread and is turning into a speculation thread about how Trion is flagging potential botters and/or hackers through the Glyph client. Now people are worried about whether they also play ArcheAge or whether they share the same e-mail domain on their accounts when there is no proof of anything and Trion is not going to tell us how they catch the "bad guys."
This thread has run its course.