I tried restarting my computer,Asking for a transfer(Keep getting and error saying I must contact the support(Which I did))
Help meeehhh !
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I tried restarting my computer,Asking for a transfer(Keep getting and error saying I must contact the support(Which I did))
Help meeehhh !
Just a quick thought Rob..
perhaps you could look into some sort of cache system where if the hosts are down then the program takes the last status sucsessful connection (this should have a counter so it will only do this once or twice). this way if you have a hosting issue users would be unaware of the problem. i don't know how feasable it would be to implement.
G'evening genyus!Quote:
Originally Posted by 'genyus',index.php?page=Thread&postID=201001#post2 01001
your transaction was most likely back logged. please send me your email via PM (or email it to me ... keyclone@solidice.com) and i'll check into the issue immediately.
and yea.. there are a few emails (which i didn't see... until server up. oh boy). no worries.. i'll answer them all.
i've chewed on the hosting people as much as you can... since they are not the noc personnel, just phone drones, there isn't much they can really say. mostly, i made suggestions that they should pass up the chain that should improve reliability (good luck with that).
personally, there is no excuse for server down time like that. the drives are mirrored, so the problem wasn't drive related. therefore, the techs should have yanked the crapped out server, transferred the drives to an identical rackmount waiting for just such an occassion... then booted it. down time should be under 15 minutes. 4-5 hours? just unacceptable. (and no, i have no information whether or not it was hardware related... just that there was a 'flurry of disk activity for a while then the server was unavailable')
edit:
i have received info that it was hardware failure. the time it took to come back up was related to checking the drives.
they did what they could with the situation they had.
The only way around this is redundant authentication servers. One goes down, it can check in with a different one for authentication. Of course, this ain't cheap and is a bit of a pita keeping both servers updated.
Yes you can blame a developer for designing a system which has a single point of failure.Quote:
Originally Posted by 'Svpernova09',index.php?page=Thread&postID=200961# post200961
That single point of failure is to prevent many openings for hackers to steal free copies of his software. All he is doing is protecting his property.Quote:
Originally Posted by 'Moorea',index.php?page=Thread&postID=201095#post2 01095
Hackers probably already hacked away the phone home - only legitimate paying users are affected - but that wasn't my point: my point is that if you have to have a lame phone home feature; you can make it resilient to single failure and have at least 2 hosts in 2 different providers to phone home to.Quote:
Originally Posted by 'Gurblash',index.php?page=Thread&postID=201096#pos t201096
There is a lot of software (most software) that doesn't have to phone home to ensure license purity. The software is only $20 and I doubt very seriously that there are a million people just waiting for a weakness so they can steal the software. :) This software is for a niche group of people and I doubt there is such a huge risk of theft.
To be fair to Rob, this is the first outage I've noticed in a year of using keyclone. Hell of a lot better than WoW's track record =P
Note: I don't use Keyclone and I realize this isn't the purpose of this thread, but some comments here are absurd.
Have those sharing negative remarks about the creator really managed to live a life not knowing failure in situations where others depend on you? I detect a severe lack of empathy.
I think if this is the first time most have experienced trouble with Keyclone, then that's pretty good. I don't use it personally, but it does seem like a pretty solid piece of software.
That being said... Software key replication is a pretty important part to boxing. While I don't agree that you need to have a redundant server for validating keys, I think there should be a backup of some sort. Maybe have a heartbeat check in the program. Every hour, or two, it'll go out to check for the license. If it can't connect to the server, it won't return a "failure" of the check, but the hourly check will ensure that if you haven't paid for it, and the servers are running fine, you won't be able to use the software.
That would remove the frustration seen by legitimate customers, and limit "free" time to the so-called hackers to merely Down time + up to 1 hour of free Keyclone.
And like Blast3r and a few others mentioned. If people can write cracks to hack microsoft, adobe, and any other big piece of software, I highly doubt Keyclone is safe. So the inconvenience does tend to affect the paying, legitimate customers.
But I think my idea would actually prove to be rather useful.
I've been thinking about picking up Keyclone for awhile, but I still use hotkeynet for now. haha
It's not safe at all. Getting past the repeated check is easy. I think it's ridiculous to have that cause all the paying customers to be without.Quote:
Originally Posted by 'Ridere',index.php?page=Thread&postID=201134#post2 01134
It doesn't affect my gameplay as I am hardware, but it does affect my wife would DID purchase Keyclone. That is why I found a way around that repeated authentication for her.
The fact is, if it's software, it is not safe. That's a fact you must face as a developer.
if your problem is that the server went down and you should be able to continue... then the simple 'hack' would be to have windows block keyclone from getting to the internet. no internet == no server response == should play anyhow? lol.
leaving anything on the local machine wouldn't work, as that would just get copied to all other machines.
as for cracks... sure, you can get a crack... please do. and please, do some banking on your machine as well. i'm sure those pesky keyloggers won't other you.
oh.. and where are the complaints about the call-home in wow? it calls home constantly.
I agree that one shouldn't trust others and their cracks. This is why I just do it myself.
As for the network blocking, that wouldn't work as your program would receive the "0,0,0"
An alternate would be to use pcap to intercept the web call (you could use LMHOSTS, but you use a direct IP addressing, leaving you down when that IP is down, and not able to reroute with DNS).
The other option is to just reroute the conditional at the time of the license check.
WoW does call home all the time, but it doesn't leave you without being able to play.
I'm pretty sure you wouldn't be able to play wow if wow was unable to contact the server.
The point is that blizzard invested a tiny bit in redundancy of servers and you don't want to compound their downtime with keyclone's
ok.. let's see. in the last 3 years, wow has been down for 8 hours every tuesday. that would be about 1200 hrs of downtime.
during the same 3 years, keyclone might have been down for 10 hours (i don't even think its that high). if anything, blizzard is crushing keyclone time (just kidding :D)
That's scheduled downtime. Yours comes without warning and leaves people unable to multibox, which is the whole point of their gaming.Quote:
Originally Posted by 'keyclone',index.php?page=Thread&postID=201288#pos t201288
If your downtime just happaned to fall on WoW's.......this probably wouldn't be an issue.
^ This andQuote:
Originally Posted by 'Nisch',index.php?page=Thread&postID=201304#post20 1304
^ ThisQuote:
Originally Posted by 'Fursphere',index.php?page=Thread&postID=201289#po st201289
Offer something intelligent to the discussion or don't even bother posting. QFT type posts are pointless and a waste of database space.Quote:
Originally Posted by 'Moorea',index.php?page=Thread&postID=201339#post2 01339
As for an application calling home? I don't mind because I'm a legitimate customer. I was affected by this last downtime, but I didn't mind because it's a solid product with solid support and I understand shit happens. If you don't understand that shit happens that is outside of 1 single person's control, then you've got far more to worry about than not being able to multibox. The original issue that caused this thread is long fixed and over, if you have ANY issues or concerns with Keyclone, please take them up in the Software section, or If you just want to QQ about it phoning home, please feel free to Contact the developer directly.
Thread closed,
Thanks.