Any other IT guys here?

I work in the IT field and I feel for our Corp IT on call people. They have to deal with so much crap its RETARDED and its ALWAYS their fault (in the other person's eyes). We all know that half the people can read but don't, can go to the internal wiki to get their info but need to be hand fed it so they can continue to do their work.

My favorite is when someone has a simple problem that is not stopping them from their work like getting 2 screens to work instead of one and they are all pissed because our exchange server is down and its more of a priority then hooking their second monitor up.

2 classic things that came into the Q last week were.

1. Guy writes a ticket explaining that his audio does not work and wants some speakers, he links us to some kick ass BOSE speakers for like 250.00

2. Another guy calls up and says he needs a stylus because he lost his. He actually wants us to order some which will take 3 - 4 weeks to get and take up the time of 2 deparments and 4 people. I told him to walk down the street and buy it from best buy.

I have to deal with people from India as well. I love them to death. They say the best things in the world like "please do the needful"

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Yes, she wanted us to move the mouse from the right side of the desk to the LEFT side of the desk.

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That has to be made up. Like seriously that just can't possibly be real :S

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Originally Posted by 'Tasty',index.php?page=Thread&postID=89862#post898 62

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Yes, she wanted us to move the mouse from the right side of the desk to the LEFT side of the desk.

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That has to be made up. Like seriously that just can't possibly be real :S

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You might be surprised. When people start trying to work on technical things when they're in an overhyped emotional frenzy, they can ask the stupidest questions.

Fair enough, I just read all the big bits in red lol.

HAHA!! :D

Yesterday one of our more respected medical radiologist called in that his email client wasn't working,
it was in his taskbar, but when he clicked it it wouldn't pop up.

In the end it seemed he had his secondary screen turned off.:o
And these people should decide whether i'm healthy or not.

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Originally Posted by 'Tasty',index.php?page=Thread&postID=89862#post898 62

Quote:

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Yes, she wanted us to move the mouse from the right side of the desk to the LEFT side of the desk.

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That has to be made up. Like seriously that just can't possibly be real :S

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In all seriousness she wanted us to move the mouse to the other side of the desk.

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Originally Posted by 'Tasty',index.php?page=Thread&postID=89862#post898 62

Quote:

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Yes, she wanted us to move the mouse from the right side of the desk to the LEFT side of the desk.

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That has to be made up. Like seriously that just can't possibly be real :S

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Sadly, I can confirm this is a REAL post. I, too, am an IT geekette and I work in a big organisation's IT Division. Fleecy cc'd me his reply to this to brighten my, and my colleagues, work day. The email now has pride of place on our "Wall of Shame" which is a wall we have in the office for REAL and only real logged help calls to our helpdesk. His is the only one from an external source on it currently. We make sure to "anonomise" the calls first just to prevent embarrassment but they are all real.

Another one on our wall of shame is an error message one of our developers discovered while working on a upgrade to a piece of software it read

"An unknown error has occured in an unknown file name. Please contact your administrator for more help."

When he clicked on "OK" it came up with the following

"An error has occurred that can never happen. Please contact the software manufacturers."

My last favourite is a story I witnessed several years ago. My, then, training officier was on our Help Desk counter and a lady came up to the counter and handed him a floppy disk. she smiled at him sweety and said

"I don't have an Internet connection at home. Can you put the internet on this floppy so i can look at some things at home please?" :thumbsup:

I work in an information security office for a university and luckily most of the people i deal with are sysadmins or school/center IT staff (for technical things) and directors for higher level stuff. Luckily we don't handle support like you do! It would drive me nutso.

Another adventure from the wells fargo help desk...

This did not happen to be a call I handled, but I was next to the guy who had the call and felt the pain of the call!

Wells Fargo Home Mortgage distro's monthly updates on CD. A user called in and for over 2 hours I listened to the guy across from me trying to get the software installed for this lady. The problem was she couldn't get the CDRom into the machine, it was a desktop model which was rare since we mainly dealt with IBM laptops, so the tech wasn't familiar with it, but was going off the standard concept of a button on the bottom right and a tray above it that slides out... He asked the solid questions about does it have a CD Caddy that comes all the way out, etc... but despite his best efforts the lady kept saying that when she put the CDRom in the drive and pushed the button, the drive would closse, and the CDROM would FALL OFF the tray. He asked if the tray was horizontal or vertical, it was horizontal like it should be...

Finally the poor bastard asked for the model of the computer, he said he wanted to google it and find an image so he knew exactly what she was looking at... she replied and he said hold on one moment and I assume pressed hold... A string of profanity came out of his mouth as he paced back and forth in his cube for a solid 30 seconds... I finished my call and asked whats up?

Exasperated he replied "I asked for her computer model, she said 'I can't read it, it's upside down because the monitor cable wouldn't reach the plug in.'"

I shit you not.