"Not enough Memory" - crashes, freezes and more

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09-15-2018, 11:20 PM
WarcraftPundit

"Not enough Memory" - crashes, freezes and more

Background: Everything worked well 5x boxing WoW with this system with my old GPU (AMD FirePro V5900 2GB) but performance was poor, as might be expected with such a GPU.

System specs: DELL Precision Workstation T3500, XEON X5675 3.07GHz 6-core, AMD RADEON RX580 8GB, 20GB RAM, Windows 10 Pro 64-bit 10.0.17134
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Some images of the error messages:
https://imgur.com/a/MkP67Af
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ISBoxer Diagnostics Report generated 09/15/2018 8:14 PM by ISBoxer 42.7.822.2:
https://pastebin.com/1EpEvWQ1
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There are several problems I am experienced since upgrading my GPU. I will attempt to describe them as best as I can.

Situation 1: One of the five clients will freeze. This wouldn't be such a big deal except that whilst it is froze the entire system is slowed beyond usability. Previously I would simply End Task of the frozen client in Task Manager but now everything gets nearly completely stuck. The mouse pointer moves extremely slowly and choppy, it takes about 30 to 45 seconds to respond to input (such as ALT + TAB). I am unable to gather a crash dump when this happens as the only way to get out of this start is a hard restart on the system.

Situation 2: One of the five clients will produce an error box stating it doesn't have enough memory. In this case I can force close the client and restart it by loading my IS Boxer team. However, until I restart the system this will repeatedly occur with increasing frequency.

Situation 3: Unknown crashes. Apparently the display driver crashes because the two displays I have attached will flicker and the sound for hardware being added/removed in windows will play. Then the displays both go to sleep and show no input for a moment and display 2 will then turn back on but not display anything. The screen is just black. The system has not crashed at this point. The keyboard and mouse input is still working. I can open things by using the start button and the arrow/enter keys, ALT-TAB between apps etc. However, the only way to get the displays to work is to restart the system.

I've done clean installs of the display drivers. I 'reset' WoW as described in their support forums. I have completely deleted WoW and reinstalled - including all temp files/APP data, etc. and I've created new teams/window layoutrs/etc., so I could start with completely fresh installs, no addons and no potential glitches in the team(s). I can easily open and run five instances of the WoW client with this setup without using IS Boxer and have yet been unable to reproduce the errors without InnerSpace/ISBoxer.

PLEASE Help! I'm nearly unable to play WoW for over a week and all I am doing is troubleshooting & getting angry and angrier each time. I'm quite sure this post isn't properly composed and that I have failed to provide something crucial. Let me know and I will attempt to get any information needed.

ISBoxer Diagnostics Report generated 09/15/2018 8:14 PM by ISBoxer 42.7.822.2
09-16-2018, 03:12 AM
Toned

You need to have 32gigs of ram to play smoothly with 5 clients, 64 for 10 clients.
If you only have 20gb, go into This PC > Properties > Advanced System Settings > Advanced Tab > Under Performance Section Settings > Advanced Tab > Virtual Memory > Change Paging File for All drives to a custom size 16-24gb > click Okay, Okay ... restart / try again :P
09-16-2018, 06:17 PM
WarcraftPundit

Quote:

Originally Posted by Toned

You need to have 32gigs of ram to play smoothly with 5 clients, 64 for 10 clients.
If you only have 20gb, go into This PC > Properties > Advanced System Settings > Advanced Tab > Under Performance Section Settings > Advanced Tab > Virtual Memory > Change Paging File for All drives to a custom size 16-24gb > click Okay, Okay ... restart / try again :P

Thanks for the info. Unfortunately I'm unable to do any better on hardware at this time. It's just not possible, yet!

What is confusing me here is that if I remove the new GPU and replace it with the old 2GB one everything works well. Just without decent graphics settings and a limited frame rate. Additionally, if I do not run the clients using ISBoxer it also works even with the new GPU running all five clients. But without ISBoxer I can't do much. =(

I've tested again today with virtual memory set to 16gb and separately with 20gb and 24gb. The same issues still happen with all three. I'm going to keep trying some things and see what happens though.
09-16-2018, 07:37 PM
Nezreck

mm i'm running 8 accounts smooth as butter with only 24 gigs
09-16-2018, 07:44 PM
mbox_bob

If you have replaced the GPU, you will need to create a new Window Layout in ISBoxer, as the device references will have changed and this can have a detrimental performance impact when Windows attempts to write to a device which is no longer there. Use the Window Layout Wizard, and create a New layout (don't choose one which says (existing)) from the drop down. If it is not the issue, you can always swap back to your old layout.

Either that or it is paging to disk a lot due to lack of ram, but then some basic monitoring would show up the lack of ram quite easily and it doesn't really gel with what you say about swapping graphics cards.

/e
heh, after re-reading your original post, I see you say you've tried a fresh profile. Well, that just makes it really weird then, and perhaps you should be getting a compatibility diagnostic instead. http://isboxer.com/wiki/Diagnostics
09-16-2018, 11:12 PM
WarcraftPundit

3 Attachment(s)

Quote:

Originally Posted by mbox_bob

If you have replaced the GPU, you will need to create a new Window Layout in ISBoxer, as the device references will have changed and this can have a detrimental performance impact when Windows attempts to write to a device which is no longer there. Use the Window Layout Wizard, and create a New layout (don't choose one which says (existing)) from the drop down. If it is not the issue, you can always swap back to your old layout.

Either that or it is paging to disk a lot due to lack of ram, but then some basic monitoring would show up the lack of ram quite easily and it doesn't really gel with what you say about swapping graphics cards.

/e
heh, after re-reading your original post, I see you say you've tried a fresh profile. Well, that just makes it really weird then, and perhaps you should be getting a compatibility diagnostic instead. http://isboxer.com/wiki/Diagnostics

Thanks for taking the time to answer and try to help. I appreciate it. I have indeed tried all new layouts, profiles and so on. I am also monitoring the memory usage with Open Hardware monitor.

As for the compatibility diagnostics, I can get that but I cannot get crash dumps when it freezes. Until the one WoW client which freezes is terminated the system is literally unusable. I went through all the jagged mouse movement, waiting for the screen to redraw, watching the spinning balls and all that long enough to get through all the motions needed to finally try and get the crash dump from ISBoxer and it failed. That process (no joke) took over 45 minutes with as slow as everything was running. That is why when it does this the only real option is to have the hardware reset with a power cycle and reboot the system.

Yes this is very strange. Like I mentioned too it works very well, just with reduced FPS and such, with the old GPU. It also works with the new GPU if I do not run ISBoxer, that is five clients will all run for as long as I want.

In Open Hardware Monitor it never shows more than about 60% of memory usage. Here are some screen shots of that and task manager whilst all five clients have been running for a while: https://imgur.com/a/rh7pbi5

https://www.dual-boxing.com/attachme...tid=2099&stc=1
https://www.dual-boxing.com/attachme...tid=2100&stc=1
and finally the GPU in task manager where I notice something interesting but of unknown relevance. It says the GPU has 10GB of shared memory. I assume this means in addition to it's 8GB of VRAM(?) but I don't see that in the monitoring of the RAM usage anywhere. It only shows a small percentage of it in use so maybe it is reserved or potentially allocated if needed?
https://www.dual-boxing.com/attachme...tid=2101&stc=1
09-16-2018, 11:14 PM
WarcraftPundit

Quote:

Originally Posted by Nezreck

mm i'm running 8 accounts smooth as butter with only 24 gigs

Nice. What CPU/GPU are you using?
09-16-2018, 11:27 PM
mbox_bob

Your screen shots show both the CPU and GPU topping out at 100%. Which would make me think that the issue is occurring when that is happening. I shall await the compatibility diagnostic....

/e ok, it was pointed out you provided one initially and I was too dumb to see it.

Other than the excessive amount of Anti Malware processes running, which might be indicative of something funky going on (and potentially bogging the bejesus out of your computer periodically), not much really shows up.
09-17-2018, 12:04 AM
WarcraftPundit

1 Attachment(s)

Quote:

Originally Posted by mbox_bob

Your screen shots show both the CPU and GPU topping out at 100%. Which would make me think that the issue is occurring when that is happening. I shall await the compatibility diagnostic....

/e ok, it was pointed out you provided one initially and I was too dumb to see it.

Other than the excessive amount of Anti Malware processes running, which might be indicative of something funky going on (and potentially bogging the bejesus out of your computer periodically), not much really shows up.

My guess is I was rambling and you simply missed it in the original post =)
I'm trying to have everything that would be relevant so those like yourself who try to help have something to go by other than "it don't work! WAH!"

Re CPU/GPU utilization maxing at 100%: That only happens when I launch teams. After the clients initially load the utilization rarely hits:
RAM: 60%
CPU: 40%
GPU: 30%
As best as I can tell the resources aren't even being maxed when the crashes/freezes occur. In the background the logging still occurs and doesn't show anything unusual. That does give me a thought though. I'm going to reset OHM after I launch the team and see where it is when the issues next occur.

RE antimalware processes. Yeah I noticed that too and have been separately trying to figure out WTH is with it. It doesn't seem to affect anything at all. I'm considering a fresh install of Win 10 and WoW on a spare HDD and see if it shows that after all the updates and such.

/e crashed again, adding resource monitor from right after.
https://www.dual-boxing.com/attachme...tid=2102&stc=1
09-17-2018, 01:28 PM
Nezreck

Quote:

Originally Posted by WarcraftPundit

Nice. What CPU/GPU are you using?

i have a gtx 1070 and a ryzen 5 1600x

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