New Blizzard Callback Support

Today, Blizzard is launching a new callback support system for players!

This will be different from the previous phone support system, in which you would call a phone number, navigate through the phone menu, and wait on hold for a while. Instead, you can go to their website, Battle.net, to set up a callback. You'll just enter information about what your problem is, give them your phone number, and a Game Master will give you a call back. More multiboxing, less time wasted!

You can read further details on the callback support system here.

not sure if i like this "new" system but hey they like to add new stuff all the time. seems like they want to make sure players don't call asking about ingame stuff this way they check to make sure its about something they can help with over the phone. Then what 90% at callls are atm Is why am i Banned??

I suppose that's great overall, but it's like a recurrent nightmare of mine. I can't stand the phone and talking to strangers {or anyone outside my immediate family, really} terrifies me. I'm getting an anxiety attack just thinking about having to contact customer service and wait on their call like I'm 14 again, lol. I'll be sticking to tickets and chat.

I called CS a few months ago to get my nephews Starcraft 2 account un-banned. Hold times were under five minutes and they fixed up the problem just fine. The problem was he had a trial account and I bought him a retail box for his birthday. He upgraded but apparently when he set up the trial all it needed was an email account and pw. The upgrade wanted more information and they had sent him emails about it. The emails went unanswered because he used his gradeschool email address to set up the trial. Well he wasn't in gradeschool anymore and had no access to that account. Few months later they blocked the SC2 account.

I've dealt with a similar system a while back and I found it to be a real pain in the ass. Had several interactions with that particular company their support desk, and would always get a call back a couple of hours after I initiated the call. Every time I got the call back I was either in a meeting, taking a shit or driving. Never sat behind my computer with all the info available, and it quickly became an endless loop. I much rather deal with queues, because it means that my mood is still set on fixing the issue, rather than on something else.

It would be cool to have both options, call back or queue.