Any other IT guys here?

[Bradster]

Is it just me or is this your typical day?


Here’s my last call as an example, nothing out of the ordinary.
Ring… ring..

Me: my department this is Brad how can I help you?
Caller:Yeah, my password didn’t work.
Me: Has it expired?
Caller:I dunno
Me: Have you tried changing it?
Caller:No
Me: click on the link below the sign in called “click here to change your password”
Caller:I can’t find it
Me: Explains location again
Caller:Hmmmmmmm………………………….. ……….. (2mins later) OH I see it now.
Note: This is a picture of our Actual sign on!
http://i168.photobucket.com/albums/u171/bradster__/Untitled-1copy-1.jpg

Me: Great, all you have to do is follow the directions listed at the top of the page. If you run into any problems I’ll be here until midnight.
Ok thanks
2mins later..
Ok now the directions.
http://i168.photobucket.com/albums/u171/bradster__/directions.jpg
Ring...ring
Caller: Yeah that didn’t work.
Me: Did you read the directions?
Caller: Yeah
Me: How many charicters did you make the password?
Caller: Hmmmm(10sec delay) 7!
Me: Ok, new passwords have to be 8 like the directions.
Caller: Oh ok, thanks
Me: Me wait, how about you assign a new one while I’m on the phone incase you have any more problems.
Caller: Ok
Caller: Yeah it didn’t work again
Me: Did it contain a uppercase, lowercase and a number?

Caller: Oh I need lowercase too?
Me: AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH (in my head)



Another call right after, pretty much another way a normal phone call goes.
Me: my department this is Brad how can I help you?
Caller: Hello, my password isn’t work. This happens EVERYTIME, I just want to logon and check my mail!
Me: Have you tried changing it?
Caller: Yes, it won’t let me !
Me: What did it say?
Caller: It said old password is not correct, but it is! Your stupid computer system is broke!
Me: I’ll make sure to forward your complaint (That you’re a fucking retard that can’t write anything down). Would you like me to help you reset your password?
Caller: Yes please!
Me: Ok do you have something to write with handy ?
Caller: Uhh yeah (lies)
Me: Ok your new password is Monitor123 (I don’t follow our policy on password resets of using random letters and numbers, this is too hard for most people, I have better results this way).

The next day

Caller: It forgot my password again!
Me: What was it?
Caller: Screen123 your system is broke!
Me: Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh hh

Follow this format on what the calls are like for 10 hours a day.

After 12 years I have to ask, is it me? Am I the one going crazy?

[Team_Supa]

I run a hosting business on the side of my on site support business and the thing is the password policies you have there are a little too much for customers as 3/4 of them are absolute retards or just don't have the time to do think about such things.

My trick was to create a global password that if the customer is literally too retarded to get it through to that i would give them the global one and send it to them in either sms or email so they have a copy at all times.

Other than that the second resort is my remote support applications i have developed which i would make them send me a request and then i would open notepad and make them type the password they want in there so i could see it, and then once they have it correct save it on their desktop and then put it in the pw change.
-Also business support calls feel free to slug them $60-70 p/h for remote support unless they are on a paid contract.

Last thing you want is a customer taking up phone time with stupid questions its easier for 4-5 mins of remote support rather than 20-40 minutes of retarded questions.

[Bradster]

Totally agree 100%, It's a state mandated system across the board. Nothing I can do about. I did make an effort and wrote them about it, along with a few others. They never got back to us.

[Bradster]

I just received another one, forgot this is one of my other favorites

Me: Department name, how can I help you?
Caller: My password didn’t work
Me: Did you read the directions?
Caller: I didn’t have time
So i read the 4 lines for them.

[Bradster]

I don’t do much hardware or software support. I have things pretty stable, nice hardware selection of quality brands (thanks to the state this will be ending soon and most likely get dell >< ).


Any rate before this job, I alone had to support over 1800 machines by myself. I could never break even on the call tickets completing them vs. the incoming. My boss refused to hire more help because he was scared of the school board (I used to work for K-12 education).
The amount of things I’d run in to over the years have been pretty interesting. A lot of computer jokes you hear about, like the computer not plugged in or a power strip plugged into its self is truer than you would ever know.

This teacher grabbed me in the hall once, said the mouse wasn’t working right. It was a bit dirty but that’s not why he was struggling with it, he was using it backwards with the cord facing him. Best part was he worked in the Special ed department haha. Cool guy however.

I once removed a ton of Malware and viruses off a machine, patched it up got it all updated. Around 410 days later she calls and states “My computer is full of viruses; Brad was the last one to work on it!” As if I did it. I have no control on what you do after I leave!


At one point my dream was to have my own repair shop, I just love working with hardware and figuring things out. It’s always something new and I enjoy the hunt on finding the answer. But then I realized it would be a bad idea.Take for example, a car mechanic. You take your car into the shop, it doesn’t start. He fixes it, a week later you get ready for work, jump in your car and it doesn’t start. Whose fault is it? It’s the mechanics fault right?

I do my best to educate on why the problem happened; fact I pride myself on communicating and breaking it down with easy terms and examples for them to understand without all the technical terms. They loved it and always asked me. But despite all of that, they still did it. Least a lot of them were pretty cool about it "Yeah, guess I should of followed your advice on not downloading all those free screen savers" Then we'd have a good laugh about it, month later i'd be back, it;s not funny after the 5th time.


Shortly before i left that job for this one (this is one of the reasons why I left) I had to work in the HR department. A patch cable was bad so I had to run a new line (old one got damaged). So i climb up on the latter moving the ceiling titles, the lady behind one of the desks all the way across the room that I didn't even know screams at me and says " You better no get anything on my jacket Brad, its worth more then your entire life!"

I put the ceiling titles back, packed up my things resumed working on other call tickets and placed a call with the head of HR for a meeting. Nothing happened of it of course. I then was verbally reprimanded for not finishing the job. When I handed in my 2 week notice, I fought back the biggest shit eating grin of all time. Worst job ever!

[Ughmahedhurtz]

Everyone in computers has to deal with that. Only difference is the level of expertise it takes to fuck up. As an example, I do QA management for a Bluetooth chip company (we're #1 in the industry, though you've probably never heard of the name). We create this big document that goes out with all of our software releases. It's called "Release Notes." It has the description of the release, the required prerequisites to get it to install, instructions on how to install it, a list of known problems, a list of problems that were fixed in that build and some technical specification data at the end. Guess which parts nobody ever reads? Yep, the instructions on how to install it or the prerequisites. We get calls from customers asking the most basic questions, like "Does the name of your setup.exe comply with 8.3 filename limits?" (The file is right there in the zip for them to see it themselves.) Or my personal favorite, "When we try to install it, we get this error message saying it cannot install because Vista Service Pack 1 and XXXXXXXXXX are missing. What do we have to do to get it to install?"

So, no, it ain't you. The amount of pay you make doing this is largely based on two factors: 1) whether you write anyone else's annual performance reviews, and 2) the technical level of the "Halp, your chit is brok3d, plz fix it" questions. :P Well, and to some small extent, how far up the boss's ass your nose is.

[Fleecy]

I feel your pain! I'm the IT manager for a international company, I support 180-230 (give or take at any given time) accross 3 countries and 95% of them are females.

I've had comments such as:
".. but don't the files fly around in the air because I have the wireless network thing. Can't you recover them from the air?"

From time-to-time I (the helpdesk) gets a very non-descript request for support, emails such as "my internet is not working", so after many weeks of these types of emails I put together a nice form letter to send back to those who in turn sent my an information lacking email. The size of the font is the actualy size used in the emails. Yet, regardless of this some people still send emails that contain a total of 3 words "net not working?"
Examples of what not to email:
“My computer won’t print”
“I can’t open a file.”
“I can’t scan”
“I can’t send emails” or “My emails bounced back”
"I can’t logon”
“The internet is not working”



This is an actual email to the helpdesk, I have highlighed the important part of the email:

Hi there,
Not sure if you know but I have damaged nerves in my neck and need to have some work done on the way my desk is set up.
Bob is organising parts of it (on behalf of health and safety)…
However I need to have my mouse moved to left side so I stop using my right hand – can someone please come around and do this.

Yes, she wanted us to move the mouse from the right side of the desk to the LEFT side of the desk.


This is an excert from a document I frequently send to staff. This is the VERY first thing when they open the document:

** DO NOT REPLY TO THIS EMAIL WITH YOUR DETAILS. FOLLOW THE INSTRUCTIONS AT THE BOTTOM OF THE DOCUMENT **

(lots of pictures and stuff, simple, small text to read and directions to follow.)

This is whats at the bottom of the document.

The helpdesk will need to know the full computer name, your network logon name and password.
CREATE A NEW EMAIL AND SEND THIS TO THE HELPDESK – DO NOT REPLY TO THIS EMAIL WITH YOUR DETAILS.
In an email to the helpdesk include the following:
1. Your computer name (EG: PC1237.DOMAIN.LOCAL)
2. Your network logon (EG: MSMITH)
3. Your password (EG: PASSWORD123)


And this is what a lot of people do:
1. Reply to the email with the word "DONE"
2. Reply to the email with their details
3. Create a new email with the word "DONE"
4. "I can't follow the instructions can you do it for me?"

~200 female staff + computers = my gray

[zanthor]

When I used to work for wells fargo I would get calls of all sorts of stupid...

One Friday I got a call from a gal saying she couldn't log into her computer, she wouldn't read the dialog to me to tell me the exact error she was getting, she was making it up... This went on from about 2pm until about 3pm at which point I asked for her supervisor to test something, her super was able to log in just fine, and when i gave the supervisor the temp password for her, she was able to log in... once we tried to reset the password (supervisor) everthing went down hill again and we blew the better part of 3-4pm... She was normally off at 4pm she said and she just left.

So, A few weeks later, Friday again, 2pm again... I get this gal on the phone again... same problem as before again... I pull up her ticket history this time, and go back over a year, aside from a random real issue, she has this password issue like clockwork, on Fridays, @ 2pm... each time it's got loads and loads of frustrated notes from the tech who finally documents that she'll give up and try again on Monday... Each time that the supervisor is mentioned the names different...

So I'm trying to help this gal with her password "problem" again, and once again she's not able to log in despite our best efforts, making passwords like 12345678 or abcdefghi were far too complex to actually work... I look in active directory, check her supervisors name, and drop them an e-mail while I've got her on the phone... explaining the current issue and mentioning the historic trend... About 3 minutes after I click send I get asked to hold, then the supervisor comes on the line, the supervisor that I e-mailed... explains that we won't be needing any more assistance on this issue, so I document it and hang up.

Burning curiosity gets the best of me three days later, I check the GAL (global address list) and our loving password retard isn't listed anymore... I can only assume that I helped bolster the unemployment rate...

some times they aren't stupid, just retards.

[Bradster]

lol these are amazing thank you! I feel better. I hope we get more stories

[Bradster]

So, no, it ain't you. The amount of pay you make doing this is largely based on two factors: 1) whether you write anyone else's annual performance reviews, and 2) the technical level of the "Halp, your chit is brok3d, plz fix it" questions. :P Well, and to some small extent, how far up the boss's ass your nose is.
It’s funny when I was going to Vo-tech (while in high school) you could expect 60k. Now with 12 years in IT, 30k, they don't need you theres 160 more people they could bring in for a interview that would take it. Least in the north east. I'm in no Major town like Philly, but the larger increase in pay is off-set by the cost of living, or being shot lol.

[entoptic]

I work in the IT field and I feel for our Corp IT on call people. They have to deal with so much crap its RETARDED and its ALWAYS their fault (in the other person's eyes). We all know that half the people can read but don't, can go to the internal wiki to get their info but need to be hand fed it so they can continue to do their work.

My favorite is when someone has a simple problem that is not stopping them from their work like getting 2 screens to work instead of one and they are all pissed because our exchange server is down and its more of a priority then hooking their second monitor up.

2 classic things that came into the Q last week were.

1. Guy writes a ticket explaining that his audio does not work and wants some speakers, he links us to some kick ass BOSE speakers for like 250.00

2. Another guy calls up and says he needs a stylus because he lost his. He actually wants us to order some which will take 3 - 4 weeks to get and take up the time of 2 deparments and 4 people. I told him to walk down the street and buy it from best buy.

I have to deal with people from India as well. I love them to death. They say the best things in the world like "please do the needful"

[Tasty]

Yes, she wanted us to move the mouse from the right side of the desk to the LEFT side of the desk. That has to be made up. Like seriously that just can't possibly be real :S

[Ughmahedhurtz]

Yes, she wanted us to move the mouse from the right side of the desk to the LEFT side of the desk. That has to be made up. Like seriously that just can't possibly be real :SYou might be surprised. When people start trying to work on technical things when they're in an overhyped emotional frenzy, they can ask the stupidest questions.

[Tasty]

Fair enough, I just read all the big bits in red lol.

[Ughmahedhurtz]

HAHA!! :D

[aNiMaL]

Yesterday one of our more respected medical radiologist called in that his email client wasn't working,
it was in his taskbar, but when he clicked it it wouldn't pop up.

In the end it seemed he had his secondary screen turned off.:o
And these people should decide whether i'm healthy or not.

[Fleecy]

Yes, she wanted us to move the mouse from the right side of the desk to the LEFT side of the desk. That has to be made up. Like seriously that just can't possibly be real :SIn all seriousness she wanted us to move the mouse to the other side of the desk.

[TheElles]

Yes, she wanted us to move the mouse from the right side of the desk to the LEFT side of the desk. That has to be made up. Like seriously that just can't possibly be real :S
Sadly, I can confirm this is a REAL post. I, too, am an IT geekette and I work in a big organisation's IT Division. Fleecy cc'd me his reply to this to brighten my, and my colleagues, work day. The email now has pride of place on our "Wall of Shame" which is a wall we have in the office for REAL and only real logged help calls to our helpdesk. His is the only one from an external source on it currently. We make sure to "anonomise" the calls first just to prevent embarrassment but they are all real.

Another one on our wall of shame is an error message one of our developers discovered while working on a upgrade to a piece of software it read

"An unknown error has occured in an unknown file name. Please contact your administrator for more help."

When he clicked on "OK" it came up with the following

"An error has occurred that can never happen. Please contact the software manufacturers."

My last favourite is a story I witnessed several years ago. My, then, training officier was on our Help Desk counter and a lady came up to the counter and handed him a floppy disk. she smiled at him sweety and said

"I don't have an Internet connection at home. Can you put the internet on this floppy so i can look at some things at home please?" :thumbsup:

[blast3r]

I work in an information security office for a university and luckily most of the people i deal with are sysadmins or school/center IT staff (for technical things) and directors for higher level stuff. Luckily we don't handle support like you do! It would drive me nutso.

[zanthor]

Another adventure from the wells fargo help desk...

This did not happen to be a call I handled, but I was next to the guy who had the call and felt the pain of the call!

Wells Fargo Home Mortgage distro's monthly updates on CD. A user called in and for over 2 hours I listened to the guy across from me trying to get the software installed for this lady. The problem was she couldn't get the CDRom into the machine, it was a desktop model which was rare since we mainly dealt with IBM laptops, so the tech wasn't familiar with it, but was going off the standard concept of a button on the bottom right and a tray above it that slides out... He asked the solid questions about does it have a CD Caddy that comes all the way out, etc... but despite his best efforts the lady kept saying that when she put the CDRom in the drive and pushed the button, the drive would closse, and the CDROM would FALL OFF the tray. He asked if the tray was horizontal or vertical, it was horizontal like it should be...

Finally the poor bastard asked for the model of the computer, he said he wanted to google it and find an image so he knew exactly what she was looking at... she replied and he said hold on one moment and I assume pressed hold... A string of profanity came out of his mouth as he paced back and forth in his cube for a solid 30 seconds... I finished my call and asked whats up?

Exasperated he replied "I asked for her computer model, she said 'I can't read it, it's upside down because the monitor cable wouldn't reach the plug in.'"

I shit you not.

[-silencer-]

At one point my dream was to have my own repair shop, I just love working with hardware and figuring things out. It’s always something new and I enjoy the hunt on finding the answer. But then I realized it would be a bad idea.Take for example, a car mechanic. You take your car into the shop, it doesn’t start. He fixes it, a week later you get ready for work, jump in your car and it doesn’t start. Whose fault is it? It’s the mechanics fault right?

I do my best to educate on why the problem happened; fact I pride myself on communicating and breaking it down with easy terms and examples for them to understand without all the technical terms. They loved it and always asked me. But despite all of that, they still did it. Least a lot of them were pretty cool about it "Yeah, guess I should of followed your advice on not downloading all those free screen savers" Then we'd have a good laugh about it, month later i'd be back, it;s not funny after the 5th time.

Smart move. I worked at Best Buy's computer tech department years ago when I was in college, and I can't believe how many stupid people there are in the world, or worse, the intelligent ones who intentionally try to rip companies off. I kicked around the idea of starting a custom-built computer company, similar to an Alienware, but dealing with support from absolute morons or people trying to rip you off pushed me away. Software engineering has been a much better career path.

[Kopitar]

I also work IT help Desk, and have received some of the dumbest non- it calls....what was the price of the company stock 1 year ago, there's a bad smell in the bathroom, it's cold in the office...those are ok, it's the people that take 15 minutes in order to change their password that kill me....that and the Tex/Asian accent....

[Sarduci]

It's not any better dealing with Fortune 100 companies either. Some times I wonder how they stay in business.

[Talos]

few years back, parttime student job helpdesking for one of the bigger cable-internet company's

one of the MOST common problems with the same results:

Customer: Hey my internetz are not working
Me: ok no problem we will do our best to help you, to first find out where the problem is please check out your cablemodem and tell me which led lights are burning

Customer:
Uplink is burning
Downlink is burning
Link is burning
Standby is burning
Lan is burning
Active is burning

Me: is it me.. or did you just say "standby is burning"... did you see that BIG SHINY STANDBY BUTTON atop your modem? please be so kind to press it once.

[Wilbur]

http://www.theregister.co.uk/odds/bofh/

Enjoy.

I advise reading the earlier stuff first, although all of it is fucking hilarious.

[Dead_Dwarf]

I used to work at a shop that had tons of the local schools under a service contract. I had a helpdesk request that a teacher had offensive material on her computer and I needed to come remove it. Yah we all think the same thing, porn popups or some such.

Well I get there and ask her whats up and she says watch this and reboots. System start to come up and she points the the hard drive and cd-rom initializing where it mentions finding a master and slave and says right there see it. So, I spent the better part of an hour trying to explain to her what that meant, it ended with her calling me racist and telling me to leave. When I got back my boss is laughing his ass off, she called him after I left and complained that I didn't fix her problem. He tried to help her and she read the same thing to him. He told me when she started to scream at him and he just hung up the phone.

Ahh good times...

[Ughmahedhurtz]

I used to work at a shop that had tons of the local schools under a service contract. I had a helpdesk request that a teacher had offensive material on her computer and I needed to come remove it. Yah we all think the same thing, porn popups or some such.

Well I get there and ask her whats up and she says watch this and reboots. System start to come up and she points the the hard drive and cd-rom initializing where it mentions finding a master and slave and says right there see it. So, I spent the better part of an hour trying to explain to her what that meant, it ended with her calling me racist and telling me to leave. When I got back my boss is laughing his ass off, she called him after I left and complained that I didn't fix her problem. He tried to help her and she read the same thing to him. He told me when she started to scream at him and he just hung up the phone.

Ahh good times...Oh, wow. I think that tops my list. :P

[d0z3rr]

I used to work at a shop that had tons of the local schools under a service contract. I had a helpdesk request that a teacher had offensive material on her computer and I needed to come remove it. Yah we all think the same thing, porn popups or some such.

Well I get there and ask her whats up and she says watch this and reboots. System start to come up and she points the the hard drive and cd-rom initializing where it mentions finding a master and slave and says right there see it. So, I spent the better part of an hour trying to explain to her what that meant, it ended with her calling me racist and telling me to leave. When I got back my boss is laughing his ass off, she called him after I left and complained that I didn't fix her problem. He tried to help her and she read the same thing to him. He told me when she started to scream at him and he just hung up the phone.

Ahh good times...

HA HA HA HA

[Knobley]

Years ago I worked on an old IBM Green Screen machine. It had these menus with numbered choices for different applications. One morning I get a call from the sales rep downstairs.

Rep: Option 4 is gone from my menu!
Me: Really? That's odd, I'm not aware of any changes to that menu. Let me pull it up on my screen. <tap tap tap> Yup, there's option 4, just like always. Maybe you're on the wrong menu. What's the name in the upper-left-hand corner?
Rep: <reads name>
Me: <puzzled> hmm... that's the right menu name... can't imagine why option 4 is gone. I wonder what else is different. What does option 1 say?
Rep: <reads option 1>
Me: Yup, that's right, what about option 2?
Rep: <reads option 2>
Me: No differences so far... what about option 3?
Rep: "Oh hell, THERE it is."

It's my all time favorite of ones that actually happened to me.

Knobley

[Knobley]

...it mentions finding a master and slave...

It's a short read, and worth it. ('http://blogs.chron.com/sciguy/archives/2008/07/is_black_hole_a.html')

[Ughmahedhurtz]

...it mentions finding a master and slave...

It's a short read, and worth it. ('http://blogs.chron.com/sciguy/archives/2008/07/is_black_hole_a.html')Gawd. I live in Dallas (suburb, anyway) and this is the mildest of the crap that's going on with our city councils and PDs here. :P

[Los]

oh how i feel your pains, being in the it sector for about 10 years now, having done support for hardware software and networking, as next to software development, users suck ass.Still i prefer the dumbasses who call and explain instead the ones that just do and try out stuff.

Have encountered soo many stories, sadly never kept them and my memory fails to recall some now. Anyways great it fuckup stories on this website, to releave some of the stress; http://thedailywtf.com/

btw, im NEVER EVER going back to telling I actually do support when somebody asks me privatly, next thing you'll know you will be talking shop through every next social gathering for the coming 40years, because "hey you work with computers, right, you should know this". When somebody asks, im in sales!

[Esquilo]

It's not any better dealing with Fortune 100 companies either. Some times I wonder how they stay in business.

So true. I feel for y'all, I left end user support 8 years ago and I have no desire to go back. I've been supporting supporting a fortune 500 datacenter ever since. No more end users, but I gotta tell you some of the site admins and app support people can be worse than end users. But at least they can understand most of the terminology, just not the concepts behind them :P

[Wilbur]

It's not any better dealing with Fortune 100 companies either. Some times I wonder how they stay in business.But at least they can understand most of the terminology, just not the concepts behind them :P

QFT.

[Hokusai]

The term 'brainstorming' has been banned by a council here in the UK, because it may cause offence to sufferers of epilepsy.

http://www.telegraph.co.uk/news/uknews/2162568/Council-bans-brainstorming.html

[Anozireth]

The term 'brainstorming' has been banned by a council here in the UK, because it may cause offence to sufferers of epilepsy.

http://www.telegraph.co.uk/news/uknews/2162568/Council-bans-brainstorming.html
I love how even the people it would supposedly offend think the ban is ridiculous. :thumbsup:

[Yamio]

that and the Tex/Asian accent.I've heard the Tex/Asian accent before and it's bad but I've ran into one even worse imo; British/Asian. It was a cockney accent that had gone wrong. When I couldn't understand her name I asked her to spell it, and I couldn't understand the letters.

[Skuggomann]

Im the IT guy to my whole family XD

[Farleito]

...just look at my avitar. I'm still working on the prototype.

I can't believe this thread has been up for a month and nobody has posted the best video ever!
http://www.youtube.com/watch?v=BcQ7RkyBoBc

I left IT support about 8 years ago to do Software Engineering...best thing that ever happened to me.

[Klamor]

Exasperated he replied "I asked for her computer model, she said 'I can't read it, it's upside down because the monitor cable wouldn't reach the plug in.'"

I shit you not.haha that's hilarious... some people are just..... wow

[Golle]

I remember my cousin told me a story a few years ago about a mother who entered the computer-shop he worked in asking for some more RAM to her son's computer. She got it and went home to install it. A few hours later she came back and told the guy that the computer didn't recognize the RAM, it still had it's 256 mb. The guy at the desk becomes confused and tell her to bring the whole computer back to the shop so he could have a look at it. Said and done, an hour later she returns with the computer, the clerk open it up and finds the RAM, lying on the bottom of the chassi. Apparently the lady had just opened the chassi and just throwed the RAM-stick in. :P

[Klamor]

I remember my cousin told me a story a few years ago about a mother who entered the computer-shop he worked in asking for some more RAM to her son's computer. She got it and went home to install it. A few hours later she came back and told the guy that the computer didn't recognize the RAM, it still had it's 256 mb. The guy at the desk becomes confused and tell her to bring the whole computer back to the shop so he could have a look at it. Said and done, an hour later she returns with the computer, the clerk open it up and finds the RAM, lying on the bottom of the chassi. Apparently the lady had just opened the chassi and just throwed the RAM-stick in. :Pthe weird thing is, that probably happens alot