Banned :( and now unbanned! :)

[Sina]

EDIT: I GOT MY ACCOUNTS BACK YAY!

sorry if i put keyclone in a bad lime light, that was not my intention. i am a registered keyclone user, and will be as long as it stands as the best mutliboxing tool. Sorry to the community for the scare, and ill keep you all posted.









one of my 5 accounts was banned for 3rd party program.....
i do not bot, im not a farmer , iv never handed my account to anyone. The only 3rd party program i run is keyclone....
i have been on the phone with blizzard trying to get an answer, i have emailed wowaccount admins and wowgm....

basically im panicing..... i was level 69 on all 4 of my shamans and if 1 of them is banned, i will most likly be quitting

hopefully this is all a bad dream or a big mistake and ill get my account back. If anyone here is a gm or knows somone in blizzard personally please help me out. have them look into my registry ( i know they have the logs ) the only program i run is keyclone.

which begs the question.... are we sure keyclone is safe?.... iv been multiboxing for 2 weeks now and already banned.... what the hell...



***Notice of Account Closure***

Account Name: *************
Offense: Unapproved Third Party Software

A third party program is any file or program that is not a part of the World of Warcraft software, but is used to gain an advantage in the game, such as increasing your movement speed or teleporting from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files. Normally, this classification does not include UI modifications, except those UIs that require an external application to function.

Any external applications that are used in conjunction with World of Warcraft can cause quite a few unwanted side effects. Some of the major possible results of the use of third party programs can be instability of the game to the point that a player "crashes" from the game quite often. External programs can also be used to transmit viruses, spyware, and other unwanted programs into a player's computer. Third party programs can also be used to obtain information from the player's computer, such as account, password, and personal information.

If a player is found to have used such a program, he/she may:

* Be temporarily suspended from the game
* Have further action taken, up to and including account closure, based on the intent of the program

Access to the World of Warcraft account ********, and any World of Warcraft account associated with the payment information you have provided, has been permanently disabled. The account has been identified as having used unauthorized game modifications and thus is in violation of the World of Warcraft Terms of Use. The recurring subscription on the account has been disabled to prevent further charges.

Please review the World of Warcraft Terms of Use at http://www.worldofwarcraft.com/legal/termsofuse.html ('http://exchange.macomp.com/exchweb/bin/redir.asp?URL=http://www.worldofwarcraft.com/legal/termsofuse.html'), which you accepted when you installed World of Warcraft and established the account(s). Section 2, Paragraph C details the limitations of game play modifications and use of any third-party or “packet sniffing” software. In addition, Section 3, Paragraph C, parts iii and iv restrict the use of any hack, scripting or macroing software which obtains information from World of Warcraft to gain a competitive advantage over other players.

Furthermore, any activities not intended by game design which affect the economy, the client, player characters or the world itself have a tremendous negative impact on the potential enjoyment for all players. The effects of these activities take many forms including a bloated game economy, server instability, and allowing unauthorized access to accounts, computers, and player data.

As a result, the account(s) will no longer be accessible and will not be reopened under any circumstances.

Any disputes or questions concerning this account action can only be addressed by the World of Warcraft Account Administration department. To learn more about how Account Administration is able to assist you, please visit us at http://us.blizzard.com/support/article/21505 ('http://exchange.macomp.com/exchweb/bin/redir.asp?URL=http://us.blizzard.com/support/article/21505').

Thank you for your understanding in this matter and respecting our position and all statutes within the World of Warcraft Terms of Use.

Regards,

Korlagonn
Account Administration
Blizzard Entertainment
www.WorldofWarcraft.com ('http://www.dual-boxing.com/forum/js/www.WorldofWarcraft.com')

[Tasty]

Don't panic. If all the accounts were in your name and you don't use anything illegal everything should work out in the end :) Be positive


edit: Might want to take out the account name

[Knytestorme]

Do you use a Nostromo, G15, Saitek Cyborg, X-Keys, etc?

Basically, are you running any peripherals such as keyboard or mouse that also have driver software to allow you to add keybindings to buttons on them that could be used to create macros and if so, did you create any macros with pauses or delays in them?

My basic response to people getting banned is they did do it, but I have had my main account hacked and banned a while back and got it restored so I do understand there are times people get unlucky. Since you're part of the community here, let's try to work out what may have happened but if you're holding back on things and know what you did wrong then.......well, I'll stay nice for now :thumbsup:

[Sina]

no, iv never used anything besides keyclone.

i have a modified windows code running and im looking throught he code to see if it does anything funky with registry but my standered programs running are aim/keyclone/5 copies of wow/ sometimes my media player.

and iv sent all this to blizzard so hopefully ill hear back.

and yes only ONE of the 5 accounts were banned.

[Sina]

Don't panic. If all the accounts were in your name and you don't use anything illegal everything should work out in the end :) Be positive


edit: Might want to take out the account nameyes all the accounts are legitimately mine and i have never used anything illegal, only program i use during wow is keyclone.

[Pent]

your account name is also displayed in the middle, getting banned (accidently) must really suck and I hope they fix it.

[Knytestorme]

i have a modified windows code running


and yes only ONE of the 5 accounts were banned.

1. How does anyone have modified Windows code? That very dubious software aside, I don't think that will have anything to do with it or you'd have likely seen things earlier

2. Will likely find that account has been hacked but makes no real sense that the others haven't been as well if you got keylogged.

I'd suggest going and changing all the passwords on your other accounts on a different computer than you have been playing on, then write blizzard a nice email explaining things, asking them to look into any strange ip changes and what you can do to prove the account is yours or if they can check if it's been stripped, etc and waiting it out (and/or getting another account at the same time)

You will probably have to resign yourself to the fact that account is gone and decide how you want to proceed from here, but given only 1/5 got banned I think we can safely deduce it wasn't keyclone that caused it or all 5 would have got dropped.

One final thought, given how long the investigations usually take...was the banned account your first created account? And did you ever play it anywhere but on your own pc?

[OzPhoenix]

Ouch - my guys are 69 too - the thought of one of them getting banned is... not nice.

I hope you get it restored quickly.

As to KeyClone I've been using it since day 1. I don't hide my multiboxing, I'm quite happy to go around doing what I need to in Shatt/Org etc with all 5 guys. I know for a fact I've been reported at least twice - I've never been banned (so far).

So I honestly don't think it's KeyClone (ok, I admit, I checked Hotmail again just then - but that's me being paranoid).

Most likely they've made a mistake. I say this because one of my accounts was recently banned from the forums for 24 hours for "racist posting". As a partner of a mixed marriage (my wife is as black as I am pasty white) I was massively offended by this. Blizzard refused - refused point blank - to tell me why the account was temporarily banned, and only in their last Email admitted that the reason listed for it was a mistake, but refused still to tell me what post they looked in to.

Below is the final conversation between Blizzard and I.

========

Hello Andrew,

We do apologize for the suspension reason having been mislabeled; however, it has been iterated in the past that the suspension was determined to have been the appropriate action. Please be advised that future emails regarding this matter may go unanswered.

-The World of Warcraft Community Team


-----Original Message-----
From: <snip>
To: wowreportedpost@blizzard.com
Sent: 6/29/2008 4:19:14 PM
Subject: RE: Support - World of Warcraft - Account Action Inquiry

Hello,

This does not answer my questions. Frankly, I am very upset - not only have I been falsely accused of making racist remarks - and I note that Blizzard has yet to apologize for that, despite admitting that the reason listed for the ban was a mistake - but now you are saying that you refuse to provide me the evidence that would support the ban in the first place.

I have been playing this game and using those forums since Beta days now, and have never received so much as a warning, either in game or on the forums for my conduct. Now that Blizzard is asserting that I've violated the forum conduct rules in some presumably non-specific way (having withdrawn the accusations of racism) how am I supposed to alter my own conduct?

I refer below to the Email sent to me on Sunday 29 June:
"Hello Andrew, The reason was marked incorrectly. The suspension was actually for trolling the forums. -The World of Warcraft Community Team"

I make particular note that while the allegations of racism were withdrawn by Blizzard, no apology was forthcoming for the mistake.

I have been quite happy with Blizzards customer service in this past, so I hope you will understand that (i) an apology on the part of the Blizzard team responsible would be in order there and (ii) I cannot be reasonably expected to accept a forum ban or any form of action against me, when Blizzard refuses to state why that action was taken.

I look forward to your reply.

Sincerely,

Andrew.

[Vyndree]

i was level 69 on all 4 of my shamans and if 1 of them is banned, i will most likly be quitting

...

iv been multiboxing for 2 weeks now and already banned....

You got to level 69 in 2 weeks? Bravo. You must not sleep. :P

On that note, you leveling so quickly might raise a red flag for powerleveling -- the "3rd party modifications" email is often sent when people have purchased powerleveling services (that typically utilize botting programs).

If you honestly have done nothing wrong, and all of the accounts are in your name, a 2nd investigation will quickly clear you of all fault. Also, be sure to double-check your computer for any malicious programs like keyloggers -- those can also trigger an automatic ban and must be taken VERY seriously. You may unknowingly have a compromised computer.

[yarr]

Could you possibly have been keylogged?

[Gigatron]

As a result, the account(s) will no longer be accessible and will not be reopened under any circumstances.

Damn, that part of the email does not sound good.

[Apollo127]

Oh man that really stinks! Level 69 :( If you really didn't do anything illegal then I'm sure you will get the account back soon. good luck bro! :D

[Sina]

ty for the replys, no i was not keylogged, no i did not run anything besides keyclone.
im waiting on bliz to respond, i guess we will just have to see. Push comes to shove ill just start another toon but what sucks is , leveling fast was because i was using group exp bonus and using a level 70 warrior to train through instances..... it would be pointless now because of the amount of exp nerf i would get having 4 level 70's in the group ( i think ) with a level 1.....

hopefully they will find that it was a mistake and i can move forward with my goals... ifnot.... its gunna suck.

[Tdog]

...which begs the question.... are we sure keyclone is safe?.... iv been multiboxing for 2 weeks now and already banned.... what the hell...

Trust me dude, we are EXTREMELY sure that keyclone is fine. There have been so many threads stating this as well as GM's specifically by name mentioning that KeyClone and products like it are not against the ToS. I have personally reported myself to a GM in game, told them I was using Keyclone while multiboxing 5 accounts and he said it was just fine. I'm not sure why you got banned but it definitely was not Keyclone.

[Kicksome]

You got to level 69 in 2 weeks? Who's warrior did you use to power level yourself? What do you mean - modified windows code?

[keyclone]

ok.. so ONE of your accounts was banned? doesn't that strike you as a bit odd?

if you had an 'illegal 3rd party program'... why would they ban only one account? they wouldn't. they would ban ALL your accounts.

that leads you to wonder, what was wrong with that ONE account that would get it banned, and not the other accounts on the same machine? which i can only imagine would be that the account was under a different name.

but then, this does not jive with the reported reason.

so... either blizzard made a mistake and was suppose to ban all accounts, or the report itself is inaccurate

[SilverSlice]

Bummer, hope you get your acount back,
blizzard migth spend a week or a month sorting this out, but it is better they spend more time on this, and give you the acount back, rather then they take a hasty "#¤%"" and keep it banned.

Silver

[shaeman]

Their email states that all accounts with that payment information would be banned too.

Yet only one account was banned.

Was that account in your name?

[Diamndzngunz]

This is his excuse so he can get out of me beating him up while he does dailies. ;)

I hope you get it back/.

[Frosty]

Push comes to shove ill just start another toon but what sucks is , leveling fast was because i was using group exp bonus and using a level 70 warrior to train through instances..... it would be pointless now because of the amount of exp nerf i would get having 4 level 70's in the group ( i think ) with a level 1.....
Not to mention that your party order will now be thrown off from making a new character. :thumbdown:

[blast3r]

ok.. so ONE of your accounts was banned? doesn't that strike you as a bit odd?

if you had an 'illegal 3rd party program'... why would they ban only one account? they wouldn't. they would ban ALL your accounts.

that leads you to wonder, what was wrong with that ONE account that would get it banned, and not the other accounts on the same machine? which i can only imagine would be that the account was under a different name.

but then, this does not jive with the reported reason.

so... either blizzard made a mistake and was suppose to ban all accounts, or the report itself is inaccurate

This is what I was thinking when I first read only one account was banned. Blizzard doesn't just accidentally ban an account. Other than some issues with Linux running Wow they seem to have fairly accurate detection methods. I'm sure as with anything there is room for mistakes, though. If I were you I would go over every aspect of the account that got banned including any logs you can look at to see if someone else may have broken into your account.

[Havelcek]

Plus it sounds like he plays these all on the same computer, which makes the fact that only 1 got banned somewhat strange.

[Tonuss]

Your only recourse is to reply to the email from Account Administration and pursue a dialog with them. That can take a while and it can certainly be frustrating, but it's your only avenue to contest their action. If you haven't violated any rules and explain your situation to them, it's likely that they'll reverse the ban.

[Kekkis]

Damn bad luck there, hopefully you will get your account back.. 1 thing that I'm curious to know is this " i have a modified windows code" what does it means? =P and can it be related to this ban?

[kwschs]

:'(

[Korruptor]

Hearing of these "random" bans scares me. I wonder if it is caused by new employees or employees that hate multi-boxers.

I use a N52 but I don't use any kind of macro's outside of WoW.

[Ellay]

I've been multiboxing since WoW released, and I use not 1 but 2 N52's. Don't worry the cause was most likely unintentional or for the wrong reasons. This will get sorted.

[zanthor]

Something doesn't wash...

If it was KeyClone, all 5 accounts would be banned.
If it was a KeyLogger and account exploits, all 5 accounts would be banned (Because hackers aren't going to just nab one).
If it was a keyboard macro like a G15 or Nostromo or X-Keys it would again affect all 5 accounts...

I'd say if what you are telling us is straight up, you'll get the account back and something happened to get this ban and was a mistake.

[Sina]

lol, so they gave me my account back and said that keyclone is a legal 3rd party program. sigh, i love blizzard. Must have been some new admin or something, idk.

[Korruptor]

~ and I use not 1 but 2 N52's. ~So Ellay, how do you have your setup for using 2? Do you use multiple shift-states as well?

[Knytestorme]

and said that keyclone is a legal 3rd party program
I'd love to see a verified copy of that email :D

[Anjuna]

lol, so they gave me my account back and said that keyclone is a legal 3rd party program. sigh, i love blizzard. Must have been some new admin or something, idk.Hey grats man! It's hard not to panic when things like that happen, but in the end you came out on top. :)

[entoptic]

lol, so they gave me my account back and said that keyclone is a legal 3rd party program. sigh, i love blizzard. Must have been some new admin or something, idk.Please post the Email so we can have our lawyers file it. :thumbsup:

[blast3r]

What a relief! Glad you got it back! I guess you won't ever hear exactly what they saw that made them ban it, though. gratz..

[Dooz]

I saw this post and got worried since my children play on the accounts that I use, and they have several 70 characters of their own. I opened a ticket on my main last night. I waited long enough to run an instance, with no reply, but woke up this morning to this email and i thought i'd share. Heres the email:



Greetings Robby,

Thank you for contacting the World of Warcraft Game Master Department.

Petition: I am a multiboxer, though i'm not boxing right now. I pay for all five accounts that I use. I have multiboxed on this server and plan to continue. All the blue posts In the forums that i've read have stated that multiboxing is ok. I'm just making sure since my children play on these accounts as well and I don't want to jeopardize their characters.

Thank you,
Robert F.

Answer: Multiboxing is a legitimate playstyle and fully within our policies as long as certain guidelines are followed. All accounts must belong to the player using them, and be registered to the name and email address of the boxing player. Additionally, no form of automation may be used, up to and including the "delay" function of G15 keyboards and similar input devices. While a split signal may be used to control accounts simultaneously, any form of bot or automation will push multiboxing from legitimate to against policy. We hope that you are abiding by our policies and enjoying your multiboxing experience, and we wish you the best of luck in your endeavors.

Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft!

For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/ ('http://www.dual-boxing.com/forum/js/'mhtml:%7BEC3FB966-97E7-45A5-8356-7A37E3AB3542%7Dmid://00000002/!x-usc:http://www.blizzard.com/support/wowgm/

*** Please do not respond to this email as all conversations on this matter would be best handled online. ***

----------------------------------

Glad to see that you got your account back!

[Vyndree]

Must have been some new admin or something, idk.

Yea, Blizzard isn't infallible. There are still humans behind the wheel and humans make mistakes.

I'm glad everything was rectified appropriately. :)

[zanthor]

Must have been some new admin or something, idk.

Yea, Blizzard isn't infallible. There are still humans behind the wheel and humans make mistakes.

I'm glad everything was rectified appropriately. :)This is completely unacceptable, with $1BILLION a year they should be able to hire cyborgs from the future that don't make mistakes!

[Sina]

Must have been some new admin or something, idk.

Yea, Blizzard isn't infallible. There are still humans behind the wheel and humans make mistakes.

I'm glad everything was rectified appropriately. :)




Your telling me ! i was apparently visually upset yestarday, to the point where my co-workers continuesly asked me whats wrong.... i didn't want to answer, " my online characters got deleted" just to see them laugh lol. In any rate, im glad im still a part of this community, i hope i didnt rub people the wrong way!

gunna hit 70 tonight after work :)

[Bradster]

Glad everything worked out for you, that had to really suck but at least it didn't take weeks and you can finally get back to playing.

[Littleburst]

Good to hear things turned out good finally. :)

[Slayde]

Congrats on getting this issue resolved prompty and enjoy that last stretch to level 70!

[d0z3rr]

Must have been some new admin or something, idk.

Yea, Blizzard isn't infallible. There are still humans behind the wheel and humans make mistakes.

I'm glad everything was rectified appropriately. :)This is completely unacceptable, with $1BILLION a year they should be able to hire cyborgs from the future that don't make mistakes!

Un-erring cyborgs ftw.

[wrs]

Something doesn't wash...

If it was KeyClone, all 5 accounts would be banned.
If it was a KeyLogger and account exploits, all 5 accounts would be banned (Because hackers aren't going to just nab one).
If it was a keyboard macro like a G15 or Nostromo or X-Keys it would again affect all 5 accounts...

I'd say if what you are telling us is straight up, you'll get the account back and something happened to get this ban and was a mistake.

Not necessarly true for the keylogger. I was keylogged on the one account I use to post on the blizz forums. My other four were untouched.

[Apollo127]

Glad you got your account back man. Hope you hit 70 soon :)

[Buzzatronic]

Gratz on getting your account back, good to hear.

I just wish Blizzard would update their "your banned" form letter to remove this line: "As a result, the account(s) will no longer be accessible and will not be reopened under any circumstances."

Obviously the "under any circumstances" is not correct since under your circumstance, the account was reopened and rightfully so.

[Vyndree]

I just wish Blizzard would update their "your banned" form letter to remove this line: "As a result, the account(s) will no longer be accessible and will not be reopened under any circumstances."

Obviously the "under any circumstances" is not correct since under your circumstance, the account was reopened and rightfully so.

But the "as a result" implies a conditional, like Modus Ponens...

If A therefore B.
A exists.
Therefore, B.


In this particular case:
If you are running illegal 3rd party automation programs, you will be permanently banned and not reopened under any circumstances.
You were running illegal 3rd party programs.
Therefore, you will be permanently banned and not reopened under any circumstances.


The OP was able to prove that he was NOT running illegal 3rd party programs, such that the conclusion wasn't supported by the premises. :) Basically, he proved "not A".

[Fleecy]

Simple Blizzard logic really.


Do While A<>"Automation"
Requery(A)
Loop
If A="Automation" then
Account.Banned = True
Endif

If User.Complains = True then
Requery(A)
If A="Automation" then
Account.Banned = True
SendEmail(Template1, Account.EmailAddress)
elseif A<>"Automation" then
Account.Banned = False
SendEmail(Template2, Account.EmailAddress)
endif
elseif
Exit
Endif


Yes, I am board at work :P

[Ughmahedhurtz]

Yes, I am board at work :PLOL...I'm usually aluminum. Strong. Corrosion-resistant. Can be adapted to many situations. Can be formed into a weapon when desired. :P

[Groovy]

Simple Blizzard logic really.


If A="Automation" then
Account.Banned = True
Endif

If User.Complains = True then
Requery(A)
If A="Automation" then
Account.Banned = True
SendEmail(Template1, Account.EmailAddress)
elseif A<>"Automation" then
Account.Banned = False
SendEmail(Template2, Account.EmailAddress)
endif
elseif
Exit
Endif


Yes, I am board at work :PNow in C++

If ( user_actions() = bot_detection() ) {
ban_account(account);
Send_Automated_User_Email(account.email, redundent_email_template_baned_botting);
Set_BanGm(GetCurrent_GM());
}

later on

if user.complains {
Send_Gm_Email(Get_GM_Grade2_Email(Get_BanGm(user)->g2_email), Get_BanGm(user)->gm_no, Get_BanGm(user)-> user_no, user_actions(timeperiod));
}

The rest has to be delt with a human interaction.

[Depherios]

Woo! *collective sigh of relief*

[kwschs]

No offense me bein on the computer 10+hrs a day myself, but some of you guys writin shit out in C++ have to get somethin else to do when not multiboxin or actually do your work at work haha ;0.

-Kevin :thumbsup:

[Tasty]

You can all say it now. "Man Tasty how come you are always right?" Go ahead Wilbur, I'm waiting :P


Its cause I'm pro.

[Ughmahedhurtz]

Now in C++

If ( user_actions() = bot_detection() ) {
ban_account(account);
Send_Automated_User_Email(account.email, redundent_email_template_baned_botting);
Set_BanGm(GetCurrent_GM());
}

later on

if user.complains {
Send_Gm_Email(Get_GM_Grade2_Email(Get_BanGm(user)->g2_email), Get_BanGm(user)->gm_no, Get_BanGm(user)-> user_no, user_actions(timeperiod));
}

The rest has to be delt with a human interaction./em waits for the obfuscated C version. :P

[-silencer-]

/em waits for the obfuscated C version. :P
Don't tempt me. If it weren't 6:15am after going downtown and getting home at 3am last night, I'd put that one up. The C++ one is close enough to C. :)

I'm waiting on the assembly version.. get ready for Wall of Text crit for 28,428 damage. You die.

[The IT Monkey]

With everyone coding on this thread I have been inspired.

Ladies and Gentlemen I present to you...

Ignorant Flamer 1.0
(Written in Basic because that's what these kids understand)
10 Print "REPORTED BOT HACKER"
20 GOTO 10