Wrongful ban and a warning to those who box to farm

[Nezreck]

I should have titled this differently, Wrongful ban and potentially helpful information to others who box to farm hyperspawns"""

As a few of you know from responding to me in the previous forum post about BFA boxing know, i have been banned for 6 months, a ban that i attempted to fight to the point where blizzard has shut me right out with not a single chance left to appeal, the final response read as followed

Hello, ****
Supervisor Borroq here.

I've reviewed thousands of pages of logs and our detection methods, and have come to the same inescapable conclusion: while you were multiboxing, you were also using automation software.

Multiboxing in and of itself is acceptable, but when that multiboxing crosses over into any level of intelligence or automation, then it is no longer acceptable.

In this case, it's clear that advanced software well beyond key-cloning was in use.

As such, all accounts will remain suspended for the entire 6-month period. Once the suspensions have elapsed, you're welcome to return to them provided you do not return to automating them.

This constitutes the final review of the situation, and customer service will not provide additional reviews or information, nor will any of the suspensions be overturned.If you wish to contest this further, please review your options as laid out in https://www.blizzard.com/en-us/legal/fba4d00f-c7e4-4883-b8b9-1b4500a402ea/blizzard-end-user-license-agreement and https://www.blizzard.com/en-us/legal/b2e0b082-fddb-4824-93fa-ee9c1bf814f8/blizzard-entertainment (https://www.blizzard.com/en-us/legal/b2e0b082-fddb-4824-93fa-ee9c1bf814f8/blizzard-entertainment-dispute-resolution-policy)



I'm sure a few don't believe me and that's fine, I would like to put forth any information i can that will aid others in avoiding the same fate i have.

-Mods i was using at the time-

Elvui
Tradeskill master 4
Scrap
Easy scrap
Jamba 8.0.1
ISBoxer
Auctionator
Garrisonmissionmanager
Gathermate2
GTFO
KUI nameplates
LootAppraiser
Weakauras
Whotaunted
Worldquestlist
GnomeSequencer, with a cast sequence macro for sunfire-sunfire-sunfire-starfall
Bigwigs
Littlewigs
Details
Handynotes - BFA
Moveanything
Advanced Interfact Options
GMdurability
Pawn

-Programs i use to box and the set ups i use within-

Isboxer -
Straight broadcasts of 1 through 6 Alt 1 through 5, R-T-E-Q-AltE-AltQ-AltR-
Mouse Broadcasting for gethering/looting,
Interact with target for talking with NPC's/looting
Click bar for broadcasting /camp, a macro that raises my render scale, and a macro that lowers render scale for moving through cities, And a click bar to place battle standards for the leveling process that i had not used since 2 days after the release of the expansion.

-Background programs running While boxing-

Spotify
Voicemeter for splitting discord off streaming
Steam
Innerspace - ISBoxer
Google chrome
Discord
Corsair utility engine - No macros, just color control i just figured out how to use for my keyboard, i use a razer deathadder mouse without razer synapse installed.

That is it, i have nothing fancy, i don't even use isboxer to is full potential, i run a very caveman like set up. Not a thing i do or use would be considered anything even close to " advanced software well beyond key-cloning " unless there is something i don't understand with how i used isboxer, or potentially combined with Gnome sequencer, was my first time using this addon and only had it for 3 days.

But I've almost lost and i don't want anyone else to lose, Please make sure you are keeping an eye on your toons for GM checks and other silly shit going on, because getting banned, scolded and basically shit for not actually breaking any rules is heartbreaking, Everything i have i have worked so hard on and there will unfortunately be no recovery if i cannot win. often bans for botting i am told will cost you you're entire account wide gold balance so resubbing them down the road will be tokenless, and for now with my current financial state i'm out of the game, Thanks for all the chats and good times, Hopefully my situation changes down the line when my accounts are freed but for now i'll just be chillin. Cheers eh

One question if anyone does know, if i find the means to round up a temporary account to keep raiding with my guild etc, Will i be allowed to play with that game license or does blizzard consider this a ban evasion, IE will this cost me more in the long run.

Edited to change the way i worded a few things

[WOWBOX40]

Damn that really sucks.

They have direct access to all your hardrives and thumbdrives etc. Doublecheck those aswell, maybe you had some program/software active at one time, which you tried out at one point.

If nothing happens except one action when you press and hold down a keyboard key, you obviously arent automating keypresses.

He still claims that after thousands of pages of logs, there is signs that a automation type of software was used.
Maybe they dont know which one it is, sounds like they mean their anti botting detection software picked up patterns, suggesting a external computer(robot?) was used.

Whichever pc you have installed wow / battle.net on, they have access to it. Even if you maybe dont use it to play on any longer. If you use that pc for other things while playing wow on a different pc, if any shaddy programs is on the other pc, they can find it. The best way to clear it, is to completely re-install the os, so everything get wiped.

Same goes for your cellphone, if you have installed anything wow related. Quite possibly then "warden" gets installed.

[Nezreck]

i'm actually running on a fresh format that i had 3 weeks before BFA, only external hard drive that has accessed my computer at any point was a movie collection i use for the smart TV, i have not downloaded any program for any game that could have done anything for interacting with wow, other programs i do have are things like nexus mod manager, Twitch app, cpuCores "steam app to maximize cpu cores - seemingly did not work and has not been used in 2-3 weeks" Skyrim skript extender, OBS broadcasting softwear, Streamlabs OBS broadcasting softwear, Realtek HD audio manager TSM desktop app. etc

[WOWBOX40]

Its wierd indeed.

He seems very sure:

"I've reviewed thousands of pages of logs and our detection methods, and have come to the same inescapable conclusion: while you were multiboxing, you were also using automation software.

Multiboxing in and of itself is acceptable, but when that multiboxing crosses over into any level of intelligence or automation, then it is no longer acceptable.

In this case, it's clear that advanced software well beyond key-cloning was in use".

Could there be part of addons that have automation? I remember a pet battle addon that allow you to save teams for spesific fights. Like i could make it automatically switch over to a certain petset and spells, the moment i started the fight, vs that named pet. You could spend time creating a loadout for each garrison pet boss, and then after that you never had to remember which pet and spells you needed to use anymore. It was automatically changed to your saved loadout when you started the fight. It felt like cheating, so i barely used it and then removed it.

[Nezreck]

The only addon I can think of is gnome sequencer being that it actively swaps spells out in the sequence, and if that's the case then a massive number of players are in trouble :/

[Kojiiko]

read ur private message bud

[MadMilitia]

The only addon I can think of is gnome sequencer being that it actively swaps spells out in the sequence, and if that's the case then a massive number of players are in trouble :/


Tons of people use GS and have for years with no problems.

GS is not automation. Not any more automation than Blizzard has provided for years through castsequence macros. Both of which are hardly optimal and usually include some modifiers which strikes down the 1 button many actions belief.

Personally I have used GS (vanilla) since Wrath. No bans. Not once ever.

The rotation bot that people got banned for last year was optimally performing rotations based on its memory pull of cooldowns and procs. THAT is automation which Blizzard does not go for.

The only thing I can think of is you were doing something very repetitive and the logs showed it. Is this the same story about the characters running into a wall to stay in combat or something?

[valkry]

That sucks hard, I would be devastated if I lost my accounts for any amount of time. I don't believe anyone on these forums cheat. I find it annoying too that Blizz seems to take such a hard stance with people who are innocent yet you go into any BG and you see 5 bots stacked up going from node to node.

The other thing that's incredibly frustrating is that they say they don't have to provide proof. Good thing our legal system doesn't operate like that. Would be nice if Blizz actually told you what exactly is automated. "We reviewed thousands of pages of logs and it's that one, that addon right there, stop using that and you will be right." Rather than being left at a loss as to how exactly you have broken the rules.

If I was a lawyer, or had heaps of money to burn, yea I'd challenge it (legally) just out of principal.

I wish you the best of luck, and also wanted to thank you for getting me into boxing warlocks (pretty sure it was you).

[WOWBOX40]

I find it interesting that he stated:

Multiboxing in and of itself is acceptable, but when that multiboxing crosses over into any level of intelligence or automation, then it is no longer acceptable. (like, implying that monk statue and stuff like that, that makes it "automated" in a way, is no longer acceptable. You have to actually be pressing the buttons for stuff to happen, anything else is a form of automation).


In this case, it's clear that advanced software well beyond key-cloning was in use.
(implying that you werent using "clever ingame mechanics, like monk statue": they actually found a ADVANCED SOFTWARE running on your pc). Whatever that mean. Shame they wont tell which one it is. IF i were them though, and it is indeed a "common" software that anyone could happen to install, once they bought a piece of hardware... that it should become public knowledge and a warning put out, not to use it all all, if you are multiboxing. One would think its in their own interest, to keep players subscribed and buying their game(s), that instead of a long ban, a minor warning to issued instead.

It shouldnt be that hard for "warden" to activly search for "common" possible software that could be used for botting, though the player didnt, but it was installed for whatever reason. Then let that person know, they need to remove it asap, or get banned.

Its also impossible to know when they found these pages of evidence. It could be last week, 5 month ago, 4 years ago..

ohwell.... their game... their rules.... one would think they want the money.

[Lance]

Sorry to hear about this Nezreck. That sucks big time. On the plus side at least it is not a total ban and you can come back later. If this happened to me it would give me a great chance to catch up on all the games I keep buying during steam sales and never play once. Must have at least a hundred of them at this point.

[UnknownsTM]

so i have been going thru my logs etc cause i know i had something simular during dreanor was only 1 toon but here goes ,
not saying Nezreck did something wrong but if you get banned and think your didnt do anything wrong at all they will resolve this (with alot of typos :p )

https://www.dual-boxing.com/attachment.php?attachmentid=2072&stc=1
https://www.dual-boxing.com/attachment.php?attachmentid=2073&stc=1

i cant find the chatlogs and banmails anymore anymore but i did posted it on my twitter here (https://twitter.com/UnknownsTM/status/764405911679037440)

[MiRai]

One question if anyone does know, if i find the means to round up a temporary account to keep raiding with my guild etc, Will i be allowed to play with that game license or does blizzard consider this a ban evasion, IE will this cost me more in the long run.
No, there's no such thing as ban evasion (in WoW) as far as Blizzard is concerned.


They have direct access to all your hardrives and thumbdrives etc. Doublecheck those aswell, maybe you had some program/software active at one time, which you tried out at one point.

Whichever pc you have installed wow / battle.net on, they have access to it. Even if you maybe dont use it to play on any longer. If you use that pc for other things while playing wow on a different pc, if any shaddy programs is on the other pc, they can find it. The best way to clear it, is to completely re-install the os, so everything get wiped.
Everything you said in the above quote is 100% false. Blizzard does not have access to anything outside of the game client.


Same goes for your cellphone, if you have installed anything wow related. Quite possibly then "warden" gets installed.
Wrong again - Warden gets downloaded to your computer when you log into the game client; it's not just sitting in the WoW folder on your computer, and it's certainly not getting installed to your phone when you run a Blizzard app.

[Nezreck]

so i have been going thru my logs etc cause i know i had something simular during dreanor was only 1 toon but here goes ,
not saying Nezreck did something wrong but if you get banned and think your didnt do anything wrong at all they will resolve this

unfortunately i have already had 3 appeals through tickets shot down


No, there's no such thing as ban evasion (in WoW) as far as Blizzard is concerned.
Everything you said in the above quote is 100% false. Blizzard does not have access to anything outside of the game client.


Thank you

[WoW06]

For my part, i will try to avoid farming in "public" places to avoid being reported.

[JohnGabriel]

For my part, i will try to avoid farming in "public" places to avoid being reported.

It doesn't look like it, but I am still hoping this has nothing to do with farming. I just noticed a 5,000,000 gold mount, and I still haven't bought the 1,200,000 mount from legion yet.

[charly]

Nezreck

Everything you said in the above quote is 100% false. Blizzard does not have access to anything outside of the game client.


It's slightly different. Based on the ToS (https://www.blizzard.com/en-gb/legal/08b946df-660a-40e4-a072-1fbde65173b1/blizzard-end-user-license-agreement), it says


WHILE RUNNING, THE PLATFORM AND/OR A GAME MAY MONITOR YOUR COMPUTER'S MEMORY FOR UNAUTHORIZED THIRD PARTY PROGRAMS RUNNING EITHER CONCURRENTLY WITH THE GAME OR OUT OF PROCESS. AN "UNAUTHORIZED THIRD PARTY PROGRAMS" AS USED HEREIN SHALL BE DEFINED AS ANY THIRD PARTY SOFTWARE PROHIBITED BY SECTION 1.C.ii. ABOVE. IN THE EVENT THAT THE GAME DETECTS AN UNAUTHORIZED THIRD PARTY PROGRAM, (A) THE GAME MAY COMMUNICATE INFORMATION BACK TO BLIZZARD, INCLUDING WITHOUT LIMITATION YOUR ACCOUNT NAME, DETAILS ABOUT THE UNAUTHORIZED THIRD PARTY PROGRAM DETECTED, AND THE TIME AND DATE; AND/OR (B) BLIZZARD MAY EXERCISE ANY OR ALL OF ITS RIGHTS UNDER THIS AGREEMENT, WITH OR WITHOUT PRIOR NOTICE TO YOU.

I can't confirm it, but from what I read here and there, the client will scan the processes (and its memory) that attached themselves to the client. Apparently Warden is not that of a sophisticated application, it makes checks here and there in the client, but that's it. However, the client actively looks for infringing patterns in the memory and processes it scans (based on public bots and well known "cheating" libraries). Now putting my tin foil, you could then imagine that they have the possibility to get your Isboxer setup (passed on to Innerspace) or even your discord discussions when they inject their dll to the game.

To come back to this ban, based on Nezreck's reputation and quality videos, I would guess that it is an unfortunate situation. I would not be surprised that
1) Nezreck's heavy farming to purchase subscriptions.
2) The usage of Innerspace which was used (back 10 years ago) as framework for bots.
3) A reasonable doubt about automation based on raw logs listing the toons' actions
... made the GM to ban the accounts after receiving complains.

That is all a guess, but something to sadly keep in mind when we multibox.

[sorrowharvester]

Nezreck

I can't confirm it, but from what I read here and there, the client will scan the processes (and its memory) that attached themselves to the client. Apparently Warden is not that of a sophisticated application, it makes checks here and there in the client, but that's it. However, the client actively looks for infringing patterns in the memory and processes it scans (based on public bots and well known "cheating" libraries). Now putting my tin foil, you could then imagine that they have the possibility to get your Isboxer setup (passed on to Innerspace) or even your discord discussions when they inject their dll to the game.



What I can confirm is it definitely scans the memory space.
This a vast simplification of the technical details, but, I talked to an old botter back in the day and there were (and probably still are) ways to put the game in a memory space where Warden can't detect other programs.

I won't detail that here for obvious reasons and _I_ will never do this as Karma is always a b*tch to me, I actually have friends at Blizzard and don't want my kids to lose their accounts (and mine of course), but, anyway, there it is :)

As per the thread, that really stinks to lose all those accounts for 6 months. This is one of the reasons I don't spam farm out in the open because people are complainers and sometimes Blizzard Support may not really dig into the issue :(

[MiRai]

Everything you said in the above quote is 100% false. Blizzard does not have access to anything outside of the game client.


It's slightly different. Based on the ToS (https://www.blizzard.com/en-gb/legal/08b946df-660a-40e4-a072-1fbde65173b1/blizzard-end-user-license-agreement), it says


WHILE RUNNING, THE PLATFORM AND/OR A GAME MAY MONITOR YOUR COMPUTER'S MEMORY FOR UNAUTHORIZED THIRD PARTY PROGRAMS RUNNING EITHER CONCURRENTLY WITH THE GAME OR OUT OF PROCESS. AN "UNAUTHORIZED THIRD PARTY PROGRAMS" AS USED HEREIN SHALL BE DEFINED AS ANY THIRD PARTY SOFTWARE PROHIBITED BY SECTION 1.C.ii. ABOVE. IN THE EVENT THAT THE GAME DETECTS AN UNAUTHORIZED THIRD PARTY PROGRAM, (A) THE GAME MAY COMMUNICATE INFORMATION BACK TO BLIZZARD, INCLUDING WITHOUT LIMITATION YOUR ACCOUNT NAME, DETAILS ABOUT THE UNAUTHORIZED THIRD PARTY PROGRAM DETECTED, AND THE TIME AND DATE; AND/OR (B) BLIZZARD MAY EXERCISE ANY OR ALL OF ITS RIGHTS UNDER THIS AGREEMENT, WITH OR WITHOUT PRIOR NOTICE TO YOU.

I can't confirm it, but from what I read here and there, the client will scan the processes (and its memory) that attached themselves to the client. Apparently Warden is not that of a sophisticated application, it makes checks here and there in the client, but that's it. However, the client actively looks for infringing patterns in the memory and processes it scans (based on public bots and well known "cheating" libraries).
When I say "the game client" I am talking about what is loaded into the memory space of your machine, from where the game client is operating from. What isn't true, at all, is what I quoted:


They have direct access to all your hardrives and thumbdrives etc. Doublecheck those aswell, maybe you had some program/software active at one time, which you tried out at one point.

Whichever pc you have installed wow / battle.net on, they have access to it. Even if you maybe dont use it to play on any longer. If you use that pc for other things while playing wow on a different pc, if any shaddy programs is on the other pc, they can find it. The best way to clear it, is to completely re-install the os, so everything get wiped.

-------


Now putting my tin foil, you could then imagine that they have the possibility to get your Isboxer setup (passed on to Innerspace) or even your discord discussions when they inject their dll to the game.
Blizzard is aware of the fact that Inner Space is loaded into the game client—it's 100% visible and not being obfuscated because there's no reason to do that; Warden can see that it's loaded in there, and Warden doesn't care. If Warden cared, multiboxing with Inner Space would have ended a long time ago.

In addition, Blizzard isn't downloading anything from your computer, unrelated to the game, because that's entirely illegal. They don't know what you're discussing on Discord, they don't know what tabs are open in your browser, they don't know your download history, and they don't have your ISBoxer profile. Even if they did have any of this information, simply discussing or visiting sites that offer gold and/or bots doesn't mean that you buy gold, sell gold, or use bots.

I feel that the above needs to be repeated from time to time because people either forget, or new people show up. So, I'm not aiming this at you, specifically, but, based on some of what's already been posted in this thread, some people think that Warden has complete control of their computer.

[WOWBOX40]

Maybe they did some changes lately. Here is what i had laying around. Sadly without any direct source. Can try find it later, im not home right now. Notice the wording at "B" below.

Acknowledgments.
You hereby acknowledge and agree that:


A. WHEN RUNNING, THE GAME MAY MONITOR YOUR COMPUTER'S RANDOM ACCESS MEMORY (RAM) AND/OR CPU PROCESSES FOR UNAUTHORIZED THIRD PARTY PROGRAMS RUNNING CONCURRENTLY WITH WORLD OF WARCRAFT. AN “UNAUTHORIZED THIRD PARTY PROGRAM” AS USED HEREIN SHALL BE DEFINED AS ANY THIRD PARTY SOFTWARE THAT, WHEN USED SIMULTANEOUSLY OR IN CONNECTION WITH THE GAME, WOULD CONSTITUTE A VIOLATION OF SECTIONS 1, 2 OR 7. IN THE EVENT THAT THE GAME DETECTS AN UNAUTHORIZED THIRD PARTY PROGRAM, BLIZZARD MAY (a) COMMUNICATE INFORMATION BACK TO BLIZZARD, INCLUDING WITHOUT LIMITATION THE ACCOUNT NAME, DETAILS ABOUT THE UNAUTHORIZED THIRD PARTY PROGRAM DETECTED, AND THE TIME AND DATE THE UNAUTHORIZED THIRD PARTY PROGRAM WAS DETECTED; AND/OR (b) EXERCISE ANY OR ALL OF ITS RIGHTS UNDER ANY BLIZZARD AGREEMENT, WITH OR WITHOUT PRIOR NOTICE TO THE USER.

B. WHEN THE GAME IS RUNNING, BLIZZARD MAY OBTAIN CERTAIN IDENTIFICATION INFORMATION ABOUT YOUR COMPUTER, INCLUDING WITHOUT LIMITATION YOUR HARD DRIVES, CENTRAL PROCESSING UNIT, IP ADDRESS(ES) AND OPERATING SYSTEM(S), FOR PURPOSES OF IMPROVING THE GAME AND/OR THE SERVICE, AND TO POLICE AND ENFORCE THE PROVISIONS OF ANY BLIZZARD AGREEMENT.

C. Blizzard may, with or without notice to you, disclose your Internet Protocol (IP) address(es), personal information, chat logs, and other information about you and your activities: (a) in response to a request by law enforcement, a court order or other legal process; or (b) if Blizzard believes that doing so may protect your safety or the safety of others.

D. BLIZZARD MAY MONITOR, RECORD, REVIEW, MODIFY AND/OR DISCLOSE YOUR CHAT SESSIONS, WHETHER VOICE OR TEXT, WITHOUT NOTICE TO YOU, AND YOU HEREBY CONSENT TO SUCH MONITORING, RECORDING, REVIEW, MODIFICATION AND/OR DISCLOSURE. Additionally, you acknowledge that Blizzard is under no obligation to monitor your electronic communications, and you engage in those communications at your own risk.

[Ughmahedhurtz]

Maybe they did some changes lately. Here is what i had laying around. Sadly without any direct source. Can try find it later, im not home right now. Notice the wording at "B" below.
NOOOOOOOOOOOOO, NOT BLIZZARD!

*furiously deletes porn stash and skype cache*

[WOWBOX40]

Lmao

[Nezreck]

i can probably close this thread down now, dispite my efforts i'm pretty sure i just have to wait it out and hope i don't have to deal with this a second time, Appreciate the chats guys.

[charly]

I feel that the above needs to be repeated from time to time because people either forget, or new people show up. So, I'm not aiming this at you, specifically, but, based on some of what's already been posted in this thread, some people think that Warden has complete control of their computer.

I understand the need to repeat that the game client does not invade the players privacy without consent. It would be illegal as you said, and people would quickly find out about it. I obviously did not explain my reasoning correctly. I tried to explain that the game client does not limit itself to its own user space. WoW runs with admin privileges and the process has been caught checking windows title, windows icon and opening binaries from processes that attached themselves to the client. That anti-cheating mechanism has actually no name, and is not related to Warden which only focuses on checks within the game client process. All in all, we don't know exactly what the game client does outside of the game scope, and although I reasonably think it does not invade privacy, we don't know what Blizzard deems to be ethical. My "tin foil" thought was definitely too extreme and not useful to this discussion, but I would not be surprised that, in the future, they would cross more boundaries to improve their anti-cheating mechanism while not making sure that the players understand what's happening on their machine. It is not all black or white in this situation.

[MadMilitia]

I don't know why memory scanning came into this as it seemed pretty obvious from what the GM said about observing logs that repetitive behavior was witnessed to a degree that simply doubts human involvement. Something like running into a wall for hours while farming mobs for example reads back in logs as very unnatural movement and activity. It starts to smell like botting. Even if you're just manually auto running into a wall / corner. The GM may not even go to the location but look at movement logs to see.

There are loads of ways to determine something is inhuman beyond sniffing at memory.

[charly]

I don't know why memory scanning came into this as it seemed pretty obvious from what the GM said about observing logs that repetitive behavior was witnessed to a degree that simply doubts human involvement.

The GM did not say what's in the logs. It can be data about the player's activity or data gathered from the computer. Now you have your answer.

[Nezreck]

This penalty has already been reviewed by multiple people, and each has come to the same inescapable conclusion: the accounts were advanced through use of unauthorized third party automation software.

unfortunately my last effort only gets forwarded to the same GM at this point, i had a server admin friend look over everything for me and he had me check some stuff and do some scans etc and found that i had malwear on my computer that was titled Hacktool.Agent, and it turned out to be a program crack that had attempted to use a while ago for a program that is pretty much nothing more than a audio equalizer.

The automation claim is frustrating because it can't be that, But he basically told me that warden can see that system files etc are modified but not how they we're modified, so it could be something as simple as that, Which on my end apparently is not something i can prove what so ever.

still all this shit eludes me to the end, i've never really understood computers etc so at this point there is nothing more i can do. i /we don't know if this even had anything to do with it, or if it was the cause etc, but if the information can be useful to anyone else down the road why not.
https://www.dual-boxing.com/attachment.php?attachmentid=2076&stc=1

[Andreauk]

What classes and how many were you farming with.. also what location? Did you at any point use things like the Monk farm method, or auto running into something?

[Nezreck]

8 balance druids with GSE macros for sunfire-sunfire-sunfire starfall, location was the island NW stormsong valley on the NE beach where there is a mining machine,beached boat wreckage and the venture co mining mobs, no monk statues, no standstill. I was actively running around just pressing 2 over and over, then used interact with target to loot mobs - repeat

[Andreauk]

I see.. when I box Druids I do it spell for spell as if I was playing solo... same with everything I box. I never touch mixed classes anymore, so I don't need any kind of spell rotation macro.

I put in a ticket and asked about farming. My question:

I am a multiboxer, and have seen a few people I know receive 6 month bans for farming in the outdoor world.
I am about to reactivate my accounts and would not ever want to be banned myself ( I have boxed since the Burning Crusade) and my account means a lot to me.


My first question is this.. is farming the same spot a bannable offense? I was planning on farming for the Dune Scavenger mount (for personal use). Of the people I know that have had a 6 month ban have been boxing to farm.. I will avoid this if this is a cause of the ban.
Also I know there is a note on my account that I am a boxer and I am sure that I will be reported many times for boxing. I have never had contact or action taken against me for boxing in the past, but I must admit I am feeling a little nervous about boxing in this expansion. I use isboxer, and don't use any advanced features. All I use is the ability for 1 keypress one ability, and I only box 3 of the same class to use the abilities spell for spell.


Your feedback on this issue is appreciated.

The response:

https://preview.ibb.co/mtLznp/ticket2.jpg (https://ibb.co/eSXqtU)

[WOWBOX40]

Are all addons that you can download and use via good old curseclient (now named twitch client) 100% safe to use = no automation possible?

I mentioned earlier i had a couple experiences with a pet addon few years back, that atleast "felt" like i was cheating / automating a bit. I asked the author back then, but was told it was no worries. I removed it though. Didnt want to risk it getting a ban while im multiboxing.

The only softwares ive personally used, was software that came with keyboard(s) and also a playstation 4 bluetooth controller, you could assign keyboard buttons on it. Sadly all softwares spammed keypresses like mad when you holded down a key, and there was no option to make it stop. I even contacted the authors. So i obviously never used those while i played wow.
Just make double sure that you dont have any software running in the background and that you have uninstalled it. Sometimes programs can start up when you start the pc, and its there running, without you really realize it. So its a good idea to check all programs you have running and remove any you dont use or need.


Its a shame that sometimes, Blizzard do makes wrong bans, so their system of detection isnt flawless.
Luckily they unban those people, most of the time.

Wonder what kind of software/programs those people had running... wish we could get to know, to avoid it ourself.

/wishfull thinking sadly apparently

[WOWBOX40]

I see.. when I box Druids I do it spell for spell as if I was playing solo... same with everything I box. I never touch mixed classes anymore, so I don't need any kind of spell rotation macro.

I put in a ticket and asked about farming. My question:

I am a multiboxer, and have seen a few people I know receive 6 month bans for farming in the outdoor world.
I am about to reactivate my accounts and would not ever want to be banned myself ( I have boxed since the Burning Crusade) and my account means a lot to me.


My first question is this.. is farming the same spot a bannable offense? I was planning on farming for the Dune Scavenger mount (for personal use). Of the people I know that have had a 6 month ban have been boxing to farm.. I will avoid this if this is a cause of the ban.
Also I know there is a note on my account that I am a boxer and I am sure that I will be reported many times for boxing. I have never had contact or action taken against me for boxing in the past, but I must admit I am feeling a little nervous about boxing in this expansion. I use isboxer, and don't use any advanced features. All I use is the ability for 1 keypress one ability, and I only box 3 of the same class to use the abilities spell for spell.


Your feedback on this issue is appreciated.

The response:

https://preview.ibb.co/mtLznp/ticket2.jpg (https://ibb.co/eSXqtU)


He didnt say you actually had to be in front of the pc monitors either, incase they wanted to "bot check" you. So as long as you dont automate at all, you could be sitting at your neightbours house with a wireless keyboard, pressing buttons while watching a movie. And you dont have to come back to watch the monitors for many many hours.
Their "anti keypressing bot" detection software should be able to pick up if any unhuman keypresses are happening over time, i would assume.

Also, if some few people complain, thats no problem, its only a problem if "it distrups gameplay for a large number of players. "Large" number = dont know how many, but certainly not just from a few random complaints from angry jelous strangers passing by.

Nice to know i guess.

[Andreauk]

He didnt say you actually had to be in front of the pc monitors either, incase they wanted to "bot check" you. So as long as you dont automate at all, you could be sitting at your neightbours house with a wireless keyboard, pressing buttons while watching a movie. And you dont have to come back to watch the monitors for many many hours.
Their "anti keypressing bot" detection software should be able to pick up if any unhuman keypresses are happening over time, i would assume.

Also, if some few people complain, thats no problem, its only a problem if "it distrups gameplay for a large number of players. "Large" number = dont know how many, but certainly not just from a few random complaints from angry jelous strangers passing by.

Nice to know i guess.

I don't know but personally I would never not be at my screen when playing.. afk is fine as I would be doing nothing anyhow. The issue is when you are performing actions while not at your keyboard. They don't have to say but I feel it's a given that you should be at your keyboard while playing.

I dropped to 3 partly so people could still get tags on my stuff. I don't take any risks, my account is 11 years old now.

[JohnGabriel]

I wouldn't contact a GM just to see if multiboxing is ok. We will never learn anything about it that we don't already know.

You're just poking the sleeping bear.

[Fat Tire]

I haven't farmed gold in 8+ years, so I am not sure why players/boxers are farming gold. Only reason I farmed way back when was to sell for money.

Playing normally gives plenty of gold. If you are farming gold to pay for subs just so you can farm gold to pay for subs, is that really worthy of a persons time? Is it worth any risk however minimal? If you can afford to box then you can afford to pay the subs.

At least transfer a character over to a separate battle.net account every once and a while so you save a majority of your pets/mounts/achievement points in case you get banned so starting over anew isnt such a pain.

I feel that ever since HBu**y went bye that there are boxers, most of them are new who are circumventing this play style for profit. Using semi=afk,afk stand still farming using repeater software on macros for dps/looting on as many characters as they can for a couple of bucks. These are fucking sad people.

[Andreauk]

I wouldn't contact a GM just to see if multiboxing is ok. We will never learn anything about it that we don't already know.

You're just poking the sleeping bear.

I was asking about farming.. I know boxing is ok.

[Andreauk]

I haven't farmed gold in 8+ years, so I am not sure why players/boxers are farming gold. Only reason I farmed way back when was to sell for money.

Playing normally gives plenty of gold. If you are farming gold to pay for subs just so you can farm gold to pay for subs, is that really worthy of a persons time? Is it worth any risk however minimal? If you can afford to box then you can afford to pay the subs.

At least transfer a character over to a separate battle.net account every once and a while so you save a majority of your pets/mounts/achievement points in case you get banned so starting over anew isnt such a pain.

I feel that ever since HBu**y went bye that there are boxers, most of them are new who are circumventing this play style for profit. Using semi=afk,afk stand still farming using repeater software on macros for dps/looting on as many characters as they can for a couple of bucks. These are fucking sad people.


I always pay for my subs with real money, and I want to farm the mounts that drop in world & also profession mats like cloth. As I only 3 box dungeons aren't much use for it.

[JohnGabriel]

I paid for my subs with tokens towards the end of legion, but now back to paying with subscription. The only farming I had to do was log into my alts parked at the OrderHall mission board.

[Nezreck]

Borroq

Hello again, ****

When we last spoke, I'd requested some of our developers look into the situation. Because we couldn't eliminate the possibility of a mistake on our end, we opted to reopen each of your accounts.

While you're welcome to resume playing, I want to encourage you to abandon any third party software that does anything more advanced than key cloning. The moment there is any level of outboard scripting or automated interpretation/decision making, the line between multiboxing and botting has been crossed.

Thank you for your understanding, and I look forward to seeing you playing for years to come.Regards,

Supervisor Borroq

[JohnGabriel]

Borroq

Hello again, Gage.

When we last spoke, I'd requested some of our developers look into the situation. Because we couldn't eliminate the possibility of a mistake on our end, we opted to reopen each of your accounts.

While you're welcome to resume playing, I want to encourage you to abandon any third party software that does anything more advanced than key cloning. The moment there is any level of outboard scripting or automated interpretation/decision making, the line between multiboxing and botting has been crossed.

Thank you for your understanding, and I look forward to seeing you playing for years to come.Regards,

Supervisor Borroq

Congratulations!!!

[Nezreck]

i'm blown away my dudes :) it was pretty frustrating but managed to work out, right after i gave up too

[MadMilitia]

Borroq

Hello again, Gage.

When we last spoke, I'd requested some of our developers look into the situation. Because we couldn't eliminate the possibility of a mistake on our end, we opted to reopen each of your accounts.

While you're welcome to resume playing, I want to encourage you to abandon any third party software that does anything more advanced than key cloning. The moment there is any level of outboard scripting or automated interpretation/decision making, the line between multiboxing and botting has been crossed.

Thank you for your understanding, and I look forward to seeing you playing for years to come.Regards,

Supervisor Borroq


Grats. A case of mistaken identity perhaps. I definitely wouldn't be out gathering or BoE farming anytime soon.

[Ughmahedhurtz]

i'm blown away my dudes :) it was pretty frustrating but managed to work out, right after i gave up too
Always a relief. Happy hunting. ;)

[Curryman]

Wow grats man. Is this the part where you can legitimately ask for compensation for an unjust ban maybe? I think that's how customer service works...

[Nezreck]

possibly, but i just want the 6mil gold i had returned :P i'm good after that lol

[Jabberie]

Gratz, sounds like someone who understood the situation finally got a look at your case.


Wow grats man. Is this the part where you can legitimately ask for compensation for an unjust ban maybe? I think that's how customer service works...

They are Customer Support, not Service. :)

[Nezreck]

got my gold back :D

[Bzyta]

Nice to hear that they unbanned you, I also decided to give one more chance for my accounts and wrote a ticket aswell. I think I'm in worse situation as for me the bans are permanent and was accused of Abuse of the Economy rather than botting, even tho they said it was a 3rd party program the led to abuse of the economy. Funny.

What did you tell in your ticket before getting unbanned as you recevied the same response as me that the actions were correct and future appeals will not be checked.

[Nezreck]

my last 2 tickets we're copy paste of how i use all my addons etc, that's about it. I think i got lucky and the guy handling it took a little extra time out of his way to get a dev to check it out, he had said in the response.

[Lance]

Great news! Are you going back to BoE farming? :D

[Nezreck]

i think so yea, the gold is crazy good and i really want to get some more boosts and stuff :D, blew 3mil on a buddy today to move All 12 of his toons over too lol

[WoW06]

I'm happy to hear that good news Nezreck! And you made your ticket ingame or via the website ?

[Andreauk]

Borroq

Hello again, Gage.

When we last spoke, I'd requested some of our developers look into the situation. Because we couldn't eliminate the possibility of a mistake on our end, we opted to reopen each of your accounts.

While you're welcome to resume playing, I want to encourage you to abandon any third party software that does anything more advanced than key cloning. The moment there is any level of outboard scripting or automated interpretation/decision making, the line between multiboxing and botting has been crossed.

Thank you for your understanding, and I look forward to seeing you playing for years to come.Regards,

Supervisor Borroq

Phew awesome, glad you got your accounts back :)

[Nezreck]

did all my tickets through the battle.net website, And thanks :D

[Jofogutt]

Thats awesome news! good for you buddy!

[Kicksome]

@Nezreck thank god! That is great news! Maybe an update to the thread name is in order for those who don't make it to the last page ;)

[Kayley]

Another friend of mine was banned, I helped him with the tickets and he (after 6 weeks) recieved the apology + reimbursement.
Crazy huh?

I really wish we could establish some proper dialogue, maybe (as a group) collect logs of our gameplay and send it in?

@fat tire
I guess for some it's an alternative playstyle. Some pvp, some pve and some farm gold. Although these days there are pleny of mounts that cost millions so it's good fun.

[WOWBOX40]

Gratd for getting unbanned.

Some kind of recommended "official template" would be awesome, which include some kind of cross check list of things to maybe include in a complaint.

And make it sticky :p

[Jabberie]

Gratd for getting unbanned.

Some kind of recommended "official template" would be awesome, which include some kind of cross check list of things to maybe include in a complaint.

And make it sticky :p

This is exactly what bot programs have on their forums. I'm sure that would help a lot.....

Looking like a collective mass is not a positive in this type of situation. You're trying to look like a person playing a game.

[Kayley]

Ehhh templates suck. The only advice to give is don't waste your tickets.
Really pumped it was overturned.

[Lance]

Only reason I farmed way back when was to sell for money.
.
.
.
These are fucking sad people.

Don't be so hard on yourself. :D

[mathiasverbert]

Borroq

Hello again, Gage.

When we last spoke, I'd requested some of our developers look into the situation. Because we couldn't eliminate the possibility of a mistake on our end, we opted to reopen each of your accounts.

While you're welcome to resume playing, I want to encourage you to abandon any third party software that does anything more advanced than key cloning. The moment there is any level of outboard scripting or automated interpretation/decision making, the line between multiboxing and botting has been crossed.

Thank you for your understanding, and I look forward to seeing you playing for years to come.Regards,

Supervisor Borroq

Congrats!

[Dreadone]

Ok..Im going to abandon gnomesequencer now to be safe when static farming...you never know..

[WarcraftPundit]

I haven't farmed gold in 8+ years, so I am not sure why players/boxers are farming gold. Only reason I farmed way back when was to sell for money.

Some of like farming for gold. It's a play style in itself and many of us like doing it


Playing normally gives plenty of gold.

What, exactly, is "playing normally"? Just about everyone I know plays differently. Some raid, some PvP, some farm gold, some never leave the AH and just flip things all day long. To each their own and I don't think there is a normal in such an expansive and diverse synthetic world.

Additionally, what is "plenty of gold'? I have millions at a time and it's not enough. I always want more and there is always something I can spend it on if I choose to do so. Others may be fine with a few thousand gold or just enough to pay for a few things they must have. Others still look at my millions and think damn, how can anyone get by with that!?


If you can afford to box then you can afford to pay the subs.

What? I can afford to box because I don't have to pay cash for WoW subs, xpacs, game licenses, etc. I haven't spent a dime in real money on WoW since I could buy battlenet balance with tokens. The ONLY real money I spend to play WoW is my Inner Space sub.



I feel that ever since HBu**y went bye that there are boxers, most of them are new who are circumventing this play style for profit. Using semi=afk,afk stand still farming using repeater software on macros for dps/looting on as many characters as they can for a couple of bucks. These are fucking sad people.

WTH is wrong with profit? My entire goal in WoW is profit. It is my play style. I don't raid, I rarely pvp, I don't care about most of the quests and such other than on one account that I started with over a decade ago. The whole point in me playing is to master the economy and make as much gold as I can in as many ways as I can. Farming, AH, crafting, whatever. I like it all - FOR PROFIT.

What is circumventing the play style? If it's within the rules, who cares? Everyone can play however the hell they wish. The only thing I see about that that is sad is being so upset about what other people do.

Whilst I've been typing this I am also hitting the 7, 8, 9, 0 keys to skin obs that some other multi-boxer if farming.

[WarcraftPundit]

Borroq

Hello again, Gage.

When we last spoke, I'd requested some of our developers look into the situation. Because we couldn't eliminate the possibility of a mistake on our end, we opted to reopen each of your accounts.

While you're welcome to resume playing, I want to encourage you to abandon any third party software that does anything more advanced than key cloning. The moment there is any level of outboard scripting or automated interpretation/decision making, the line between multiboxing and botting has been crossed.

Thank you for your understanding, and I look forward to seeing you playing for years to come.Regards,

Supervisor Borroq

Grats, Nezreck (https://www.dual-boxing.com/members/67421-Nezreck)!

I've never been banned other than absurd chat bans for being abusive by replying to someone who was actually abusive! lol So I don't do that anymore, hell I don't even use the occasional expletive even in direct chats/my guild channels anymore. People are way to sensitive these days. Or maybe they aren't at all and just get a kick out of the perception of power they get by pretending to be offended all the time. Who knows.

[Hilkarus]

i'm blown away my dudes :) it was pretty frustrating but managed to work out, right after i gave up too

Congrats

[sorrowharvester]

Borroq

Hello again, Gage.

When we last spoke, I'd requested some of our developers look into the situation. Because we couldn't eliminate the possibility of a mistake on our end, we opted to reopen each of your accounts.
<snip>


That's amazing @Nezreck. Congrats and welcome back!

[Brandish]

Well, I've been prepping to reactivate my teams for a couple weeks now. Congrats on getting unbanned. As far as I've seen, every thread about banning has so far resulting in the ban being overturned. While that is sort of good news, it is annoying that boxers seems to be getting mis-banned fairly often now.

I'm going to re-up, probably tonight. I must say that among my first options will be to post tickets on each battlenet account re-stating that 1) I am a boxer. 2) I do not automate. and 3) I fully expect people to file false reports on this account. So, please place whatever note you need to on these accounts to avoid improper banning.

[Jabberie]

Well, I've been prepping to reactivate my teams for a couple weeks now. Congrats on getting unbanned. As far as I've seen, every thread about banning has so far resulting in the ban being overturned. While that is sort of good news, it is annoying that boxers seems to be getting mis-banned fairly often now.

I'm going to re-up, probably tonight. I must say that among my first options will be to post tickets on each battlenet account re-stating that 1) I am a boxer. 2) I do not automate. and 3) I fully expect people to file false reports on this account. So, please place whatever note you need to on these accounts to avoid improper banning.

A false report is still a false report. It is not what gets you banned. It is what gets you looked at closer than without being reported.
If you track through all teh reports of being banned on here enough, you'll see a trend. People hyperspawn farming for the most part.

[Brandish]

8 balance druids with GSE macros for sunfire-sunfire-sunfire starfall, location was the island NW stormsong valley on the NE beach where there is a mining machine,beached boat wreckage and the venture co mining mobs, no monk statues, no standstill. I was actively running around just pressing 2 over and over, then used interact with target to loot mobs - repeat

Seems more widespread than hyperspawn farming.

[Jabberie]

Seems more widespread than hyperspawn farming.

those are hyperspawn mobs

[seclusioned]

I find myself here in the same situation you were just in. I too was at the island with the venture co. mobs. 2nd day there actually. Have been 5 box farming for 8 months. And last month I decided to go to 8 to do 2x4 farming. I have countless hours and time into farming, as thats what I enjoy. I suffer from insomnia along with other things which makes it impossible to sleep at times. So I keep odd hours or long hours. I have farmed alot, I have seen ALOT of "reported for botting" or "reported scum". I typically do not sit at my computer while I farm. I have a bluetooth keyboard and mouse and typically sit 8-10 feet away from it and watch netflix, tv, or play click to play games on my laptop. I never noticed or seen any kind of GM check other then my characters died at some point, I seen this and got to the pc to start reviving them, and Dc'ed. Dcing happens once or twice a day, Idk why. Could just be my internet. But I did not try to log back in right away as I dont always. I grabbed some food and a shower and less then a hour later, tried to log in. suspended on all 8 under that bnet. My other 3 accounts are fine. But everything and I mean EVERYTHING I have worked hard for since 2006 is on that account.

Including 50-60m worth of items in my mailbox. Which will be gone when this suspension is up. I know mistakes happen especially when it comes to boxing. I have had 2 appeals denied, both responses feel very automated by blizzard, and just automatically closed. For 12-13 years I have been a very upstanding member of the community and have never had any marks on my account. I feel like my whole world is just over. I will lose everything I have worked for the past 2-3 years from farming all over a people reporting me for multiboxing. I had just purchased 6 months of game time. the longboi mount and so much more. I feel like there is nothing I can do with this. With blizzard not having any kind of customer support such as email, live chat, or phone, Im basically up the creek with out a paddle. I could use a break from wow. I have gotten to be a little more into it lately. But losing everything I have is just killing me.

Congrats on your over turned ban, But this is a major issue with the boxing community and blizzard needs to change their ways of this or just dont allow it all together. In one of my appeal responses I was told that no 3rd party software including add ons were allowed. I have since found that isboxer is NOT an approved addon but has just been said by GMs and blue posts that iwas "considered" ok. But in this case, and many more it is not.

12-13 years of wow years of my life actually in /played and I feel like my life is over. There is no way id compromise that or jeopardize it in any way. Anyways, just thought Id share

[Jabberie]

I typically do not sit at my computer while I farm.

This is botting.

[seclusioned]

This is botting.

No, it isnt. As I have the keyboard and am doing the actions my self.

There are many people who do this. I can even reference posts made on this very forum where people state they do this

Ill just edit here and post one of the many posts on here I have found where people do this


As ive said before and ive told blizzard spesifically, i only visually check my monitors around one time every 30 to 45 min. As im either laying in bed or sitting in the sofa either reading in university books or watching tv. And i dont reply to /whispers or communication from strangers. They said "ok :)" in reply to this. As long as i dont cheat, and it was strongly implied that they would be able to find out, if i did, they couldnt care less what im doing while just pressing my few "farm buttons" over and over. And ive done this around since oct 2017.

Admittedly this feels like a grey area, but ive never really noticed any very obvious botchecks. And never been contacted by a gm. People travelling past say they have rapported me or going to rapport me for botting almost on a daily basis.

[MiRai]

But this is a major issue with the boxing community and blizzard needs to change their ways of this or just dont allow it all together.
Calling it a "major issue" is quite a stretch, seeing as the vast majority of multiboxers, in WoW, have been multiboxing without any problems for years. It's only recently become a "major issue" for those who want to engage in mindless, AFK farming, and even then, there are plenty who've not had any problems continuing to do so.


I have since found that isboxer is NOT an approved addon but has just been said by GMs and blue posts that iwas "considered" ok. But in this case, and many more it is not.
First, there is no such thing as an "approved" add-on; Blizzard provides the API and add-on developers use it. If an add-on operates within Blizzard's Lua sandbox, then it's "approved."

Second, Blizzard has never, in the history of World of Warcraft, banned anyone for using an add-on that relied entirely on the API that they allow their playerbase to openly utilize.


There are many people who do this. I can even reference posts made on this very forum where people state they do this
Out of everyone who multiboxes in WoW, those who engage in stand-still or mostly-AFK farms are certainly the vast minority, and, while this might sound harsh, you will find little sympathy from most on this forum when it comes to defending action taken against those who participate in stand-still, AFK farms, as a multiboxer.

Also, the person you quoted has been called out on this forum for heavily misleading and misinformed statements before, so they're probably not the best person to be relying on as evidence of anything.

[Jabberie]

No, it isnt. As I have the keyboard and am doing the actions my self.

There are many people who do this. I can even reference posts made on this very forum where people state they do this

Ill just edit here and post one of the many posts on here I have found where people do this

You are not in control of the characters. If you are investigated while sitting on your couch, you're banned. No questions asked.

I told him he was stupid as well.

[Ughmahedhurtz]

I think we can probably sum up this thread for future visitors or reporters as: "If you do bot-like or gold-farmer-like things, especially semi-afk stuff where you really aren't paying much attention, expect to have a bad day eventually. If you're *really* polite and complete on your appeals, you have a good chance of getting it overturned. Still, Blizzard is not the judicial system -- don't get bent out of shape when you realize Blizzard runs an invite-only club."

[WOWBOX40]

Sad to hear you got banned :(

I dont know which wireless keyboard you have. Maybe it has some software they dont approve? Is it possible to setup so that it spams key commands if you press and hold a button down? If thats the case, thats obviously a big nono.

Im actually doing the excact same thing as ive always been: pressing the boring standard keyboard with a usb extension cable, while im either in bed or sitting in the sofa. No "added keyboard software".

Its not AFK farming, but "away from monitor" farming.


Though i did some changes since i told you guys i was doing this way back.

1. i got 4 big mirrors setup so that im able to see the monitors from my bedroom.
2. i have a giant mirror in my livingroom, so im able to see the monitors when i sit or lay in the sofa.

This way im able to see if anything obvious happens, like one game getting logged out.

Though, most i have ever seen anything happen the last 4-5 months, is random games "disconnecting". At most 1 or 2 games per "long afternoon" farming session. But this lasted for around 3 weeks, a couple months back. Now it almost never happen. And i always visit my monitors every 25-30 min, just to see if anyone has gotten any "new" checks. But ive noticed nothing. And i havent seen the "wtf is happening, no keys work, have to relog game to fix it", since that happened often for a couple weeks or so back in april/may.

These days ive only seen "1 random disconnect" on average around like every 20 hours worth of playing. Its like Blizzard just does the odd check, "just in case".

I usually farm 3 hours like this "almost every day".


EDIT:
You could say im "properly legit" now, since i have the mirrors set up ;)
I can "see" the monitors! :P


Btw...hm, as im no longer farming in fully public locations, and there are rarely any other players passing by, this also means less rapports towards me, i would imagine. Less rapports = less bot checks, possibly. Who knows.

Reason im checking the games atleast within every 30 min, is because thats the amont of time you have, if you afk ingame and you get automatically logged out. If you go to the toilet and the characters just stand there doing nothing, but you got botchecked while "afk irl" (but the characters are not afk ingame) at the bathroom etc, if you "reply" within 30 min = you should be good. Just a minor "safety net" plan of my own. Worked so far atleast.


It also appears that blizzard will never tell you the excact reason you got banned. This is so that you cant know for sure how they got you, if you did use illigal software etc.
For some reason, lately people got banned for using a vpn. Which ive never used, but i see major tech youtubers often promote it for internet privacy / security reasons.

[Svpernova09]

I believe this thread has run it's course. If you're looking for a TL;DR I'd suggest this bit from Ughmahedhurtz:


I think we can probably sum up this th read for future visitors or reporters as: "If you do bot-like or gold-farmer-like things, especially semi-afk stuff where you really aren't paying much attention, expect to have a bad day eventually. If you're *really* polite and complete on your appeals, you have a good chance of getting it overturned. Still, Blizzard is not the judicial system -- don't get bent out of shape when you realize Blizzard runs an invite-only club."