JohnGabriel
08-04-2014, 05:20 PM
A few days ago I accidentally bought an upgraded crystal, but it was for the tier set not available until the next expansion. Since I equip it, I could no longer sell it back to the store, and so I am running around without a crystal at all.
Woe to me, so I sent in a GM request to have the item refunded to me.
I hear back today and they said (summarizing) "We are too busy so will cancel all current support tickets unread, assuming they were fixed in one of the recent patches. If not please open another one. Here are 750 credits to use in the Rift store to cover any lost items."
Pretty cool I think.
Below is full reply.
Greetings Ascended,
Thank you for contacting us in regards to your recent experiences in RIFT. We want to begin by apologizing for the long delay prior to replying to your request for support. We have been positively overwhelmed by the reaction to RIFT over the past week.
Due to this overwhelming response, and the number of support requests we have received as a result, we have been unable to provide each request the individual attention that we would like in a timely fashion. We have made a number of updates over the past week, and it is our sincere hope that your issue is no longer outstanding and has since been resolved. In the event that you may have lost or not received an item in-game we understand that often times a short time later you may have acquired that item or a better item in its place.
To aid us in compensating you for these actions we have applied 750 credits, and the associated loyalty, to your account.
We at Trion are committed to providing you the best player experience and customer support available. With the goal of addressing each of you as quickly as possible, while also hoping to remove these requests which no longer require assistance we have placed your request into a "waiting status". If you still require assistance with your original issue then please update that request within the next 72 hours with the statement "I still need assistance with my original request" and we will reply to your issue in the order in which it was initially received.
Please also be aware that the answers to many commonly asked questions can be found at https://support.trionworlds.com/app/home/track/AvPjvwr7Dv8S~UoFGq8c~yJWms0KQy75Mv9h~zj~PP_o
Please accept our apologies and continue to enjoy your adventures throughout Telara. Thank you for your continued support of Trion Worlds and RIFT. If you have any additional questions or concerns then please don't hesitate to let us know.
Sincerely,
GM Kotar
Manager, Customer Support
Trion Worlds Inc.
Woe to me, so I sent in a GM request to have the item refunded to me.
I hear back today and they said (summarizing) "We are too busy so will cancel all current support tickets unread, assuming they were fixed in one of the recent patches. If not please open another one. Here are 750 credits to use in the Rift store to cover any lost items."
Pretty cool I think.
Below is full reply.
Greetings Ascended,
Thank you for contacting us in regards to your recent experiences in RIFT. We want to begin by apologizing for the long delay prior to replying to your request for support. We have been positively overwhelmed by the reaction to RIFT over the past week.
Due to this overwhelming response, and the number of support requests we have received as a result, we have been unable to provide each request the individual attention that we would like in a timely fashion. We have made a number of updates over the past week, and it is our sincere hope that your issue is no longer outstanding and has since been resolved. In the event that you may have lost or not received an item in-game we understand that often times a short time later you may have acquired that item or a better item in its place.
To aid us in compensating you for these actions we have applied 750 credits, and the associated loyalty, to your account.
We at Trion are committed to providing you the best player experience and customer support available. With the goal of addressing each of you as quickly as possible, while also hoping to remove these requests which no longer require assistance we have placed your request into a "waiting status". If you still require assistance with your original issue then please update that request within the next 72 hours with the statement "I still need assistance with my original request" and we will reply to your issue in the order in which it was initially received.
Please also be aware that the answers to many commonly asked questions can be found at https://support.trionworlds.com/app/home/track/AvPjvwr7Dv8S~UoFGq8c~yJWms0KQy75Mv9h~zj~PP_o
Please accept our apologies and continue to enjoy your adventures throughout Telara. Thank you for your continued support of Trion Worlds and RIFT. If you have any additional questions or concerns then please don't hesitate to let us know.
Sincerely,
GM Kotar
Manager, Customer Support
Trion Worlds Inc.