deadguyfred
08-27-2010, 06:27 PM
I recently had my account hacked and stripped, 7 accounts, about 4 80s per account. After posting here about it and running 2 different virus scans, I turned up a trojan on my sons computer. I quarentined it and deleted it. we got our accounts back 2 days later fully restored (thanks blizz!) and I had an authenticator on order. The very next day I had a ton of emails from blizz saying "Password reset" ect... i had chills as I logged in, and sure enough I had been hacked and stripped again. I logged in and initiated a claim ingame, and spent about 3 hours getting ahold of customer service. The rep was very helpfull and told me to download Malware Bytes, open wow, type gibberish in the password/account boxes, and to run a full scan. Not surprisingly, it found 2 Key.logger files on my comp, they were only detected w/ wow open and words typed in.... I removed the keyloggers, deleated all my addons at the advice of the blizz rep, and rebooted and reran the malware bytes scan w/ wow open, it came back clean.
We got our accounts back after 3 days of waiting, and did not log in untill we had the authenticator attached. Confident w/ our new authenticator, password, and Bnet acount, we played wow for a couple hours. My son got disconnected in WG, (Happens from time to time) he attempted to log in, typed in the authenticator code and hit enter, and got stuck loading w/ a "Cancel" popup box on the loading screen. he tried again w/ the same result. After about 10 minutes I logged into his account w/ out problem on my computer, only to get kicked back to desktop and an immediat email from blizz saying that the account had been locked for suspicious activity. I immediatly ran the Malware bytes scan on my sons comp and surprise surprise there was that F#$%#$ keylogger. I removed it again, but where the hell is it coming from? We just got our accounts back today and his warrior was completely stripped, they deleated all his relentless/wrathfull gear, and she was completely naked in a field.. she also happens to be the poorest char on his account, so she wasnt missing anything else other than her armor which is cannot be DE'd or sold, I guess they just wanted to be asses...
Moral of the story? Authenticator is nice, but you can still get hacked. Am I doing enough to ensure the security of my account? I sure am trying, but this keylogger thing is making me pull my hair out. My sons comp is only about 3 weeks old, Im not to keen on reformatting to get rid of it, for now we wont use that comp for wow, he will have to play on my laptop.
We got our accounts back after 3 days of waiting, and did not log in untill we had the authenticator attached. Confident w/ our new authenticator, password, and Bnet acount, we played wow for a couple hours. My son got disconnected in WG, (Happens from time to time) he attempted to log in, typed in the authenticator code and hit enter, and got stuck loading w/ a "Cancel" popup box on the loading screen. he tried again w/ the same result. After about 10 minutes I logged into his account w/ out problem on my computer, only to get kicked back to desktop and an immediat email from blizz saying that the account had been locked for suspicious activity. I immediatly ran the Malware bytes scan on my sons comp and surprise surprise there was that F#$%#$ keylogger. I removed it again, but where the hell is it coming from? We just got our accounts back today and his warrior was completely stripped, they deleated all his relentless/wrathfull gear, and she was completely naked in a field.. she also happens to be the poorest char on his account, so she wasnt missing anything else other than her armor which is cannot be DE'd or sold, I guess they just wanted to be asses...
Moral of the story? Authenticator is nice, but you can still get hacked. Am I doing enough to ensure the security of my account? I sure am trying, but this keylogger thing is making me pull my hair out. My sons comp is only about 3 weeks old, Im not to keen on reformatting to get rid of it, for now we wont use that comp for wow, he will have to play on my laptop.