Isboxer / lavishsoft Down?

[auscontrol]

http://www.lavishsoft.com/ looks like its down, same is the isboxer website.

can't login to isboxer because the server is down :( looks like no multiboxing tonight :(

[Ualaa]

The IRC is up, but cannot connect to the website.
Well.. servers go down in 1h40m for 6 hours or so.

[auscontrol]

but my frost badges :P i can't possibly singlebox anymore :P

[OzPhoenix]

Not impressed to find an outage to the site preventing Innerspace from loading. There ought to be some mechanism for the client to give you at least SOME grace period.

[iamseb]

Have to agree, especially as I renewed my year's subscription yesterday.

[OzPhoenix]

Have to agree, especially as I renewed my year's subscription yesterday.

I'm still in my 14-day trial period. I will be watching closely Lavishsofts response to this issue.

[Igg]

Guys calm down, this is the first time this had happened since I've started using ISBoxer/Innerspace in 6 months.

[Squad]

I'm calm, sulking, but calm.

[OzPhoenix]

Guys calm down, this is the first time this had happened since I've started using ISBoxer/Innerspace in 6 months.

All good here Igg, I don't want to appear completely tied in knots about it, but I do think its a reasonable request to ensure that the client gives us at least some leeway in license checking (for example say checking only periodically).

My biggest concern in trying out Innerspace versus Keyclone (both of which I think are great pieces of software) was the subscription model on Innerspace and the thought of "what if the site isn't available for whatever reason". I didn't actually expect to have that happen on Day 4 of my use of the software to be sure.... lol.

But yes, some remedy I think to this problem would be appreciated.

[Svpernova09]

All good here Igg, I don't want to appear completely tied in knots about it, but I do think its a reasonable request to ensure that the client gives us at least some leeway in license checking (for example say checking only periodically).

My biggest concern in trying out Innerspace versus Keyclone (both of which I think are great pieces of software) was the subscription model on Innerspace and the thought of "what if the site isn't available for whatever reason". I didn't actually expect to have that happen on Day 4 of my use of the software to be sure.... lol.

But yes, some remedy I think to this problem would be appreciated.


All paid multiboxing software relies on some call home method, that's just how it is in this very niche application space. This is the longest I've ever seen Lavishsoft.com down in the years I've had an account with them. Keyclone has been down at least 3 separate times for the exact same reason. So if you'd rather trust a developer that has seemingly abandoned the community and hasn't updated his software in 9+ months, I hope you enjoy your keyclone license. But be aware, if solidice.com is down, you won't be able to run keyclone. Personally, I'll stick with the developer that is in near constant communication with his subscribers / community.

[jinkobi]

Down for me too- software+website.

First time ever I couldn't use Innerspace when I wanted too in 4+months of usage.

I'm sure it'll be back up shortly.

[OzPhoenix]

All paid multiboxing software relies on some call home method, that's just how it is in this very niche application space. This is the longest I've ever seen Lavishsoft.com down in the years I've had an account with them. Keyclone has been down at least 3 separate times for the exact same reason. So if you'd rather trust a developer that has seemingly abandoned the community and hasn't updated his software in 9+ months, I hope you enjoy your keyclone license. But be aware, if solidice.com is down, you won't be able to run keyclone. Personally, I'll stick with the developer that is in near constant communication with his subscribers / community.

I wasn't aware that Keyclone was as little behind (I've only just recently returned to multiboxing after a six month break).

Yes, I suppose it's a fair point to say that if solidice.com is down we'd have the same problem. I'll concede that one in all fairness.

My solution then is to both Keyclone and Innerspace: allow for some grace period in the license check. I still don't think that's asking too much.

[Seldum]

I have also been using IS for like 8-10 month now and have never had any problems.

[Eloxy]

Problems Schmoblems.....they suck when they come.

Gief innerspace online nau! =)

[jinkobi]

Ho humm... I forgot it was Tuesday here and WOW servers are down anyways, lol. Couldn't play now even if IS was up!

You guys in Norway/Denmark do you have server maintainences on Tuesday over there too? Always curious if EU hated the same day we WOW players in the US do, lol.

[Eloxy]

Nah we have the resett on wednesday here in EU. Wich sucks cuz my shift starts tomorrow =/

[Igg]

I feel with you guys here, perhaps if Lax can do some type of temp license if server cannot be reached would be cool.
Lost play time is always frustrated, grab your pitch forks and demand compensation in the form of extending the existing licenses, just kidding.

[Prega]

yes confirm 1st blackout in 4+ months. in past i used keyclone, happened with that too, a couple of time.


You guys in Norway/Denmark do you have server maintainences on Tuesday over there too? Always curious if EU hated the same day we WOW players in the US do, lol. in europe maintainance is tue/wed night, generally by 03.00 Tue-night (it s wed at 03.00 am hehe tbh) to 10/11.00 Wed-morning.
London/portugal is GMT, paris/rome/bern (me) +1(CET), moskow/east europe +2.
all these countries have same downtime.
it starts-ends at game server(s) time:server time is same Central Europe time(CET), GMT +1, mine, coz blizzard is near Paris.
consider here it is about 03.00 pm, if maintenance starts tonight at 03.00 am, it will happen in 12 hours.

[Igg]

Now I'm getting cocerned as it's in the AM and we haven't heard from lax yet, I wonder if he's on the east coast.

[Svpernova09]

Now I'm getting cocerned as it's in the AM and we haven't heard from lax yet, I wonder if he's on the east coast.

It's still kinda early for Lax, he's CST. The IS related sites are back up, looks like the auth servers are still down atm.


Edit: I saw the network host / admin pop in IRC, so I'm sure if there's anything he can do, he's working on it.

[Svpernova09]

As of 10:23 CST (GMT-6) I'm able to launch IS + launch sessions, anyone having issues should please switch to decaff and try again. :D

[Igg]

Thanks for letting us know.
Decaf is like playing wow with chopsticks instead of fingers ;p

[Lax]

Uh yeah, this all went on while I was sleeping. Terrible news, obviously. Generally the backup license server prevents outages like this.

[jinkobi]

Uh yeah, this all went on while I was sleeping. Terrible news, obviously. Generally the backup license server prevents outages like this.

No complaints here- been very pleased with your service and still am!

[Ualaa]

This was the first outage since I've used IS Boxer.
Roughly three-quarters of a year.

Keyclone has been down a few times in that time.

And the authentication servers for PB - 'That Which Cannot be Named' has been down half a dozen times since I've frequented their boards.

Not much we can do about it.
But from Zanthors original post, Zero to Hero, it had not been down once from the time he started until he made his post.
IS Boxer is has been the most reliable pay option to date.

[OzPhoenix]

So, um, it's down again? or is it just me?

[auscontrol]

Uh yeah, this all went on while I was sleeping. Terrible news, obviously. Generally the backup license server prevents outages like this.

Second Server outage and no backup server.. perhaps this is an issue that needs to be looked at?

[OzPhoenix]

Second Server outage and no backup server.. perhaps this is an issue that needs to be looked at?

Or I think a grace period before enforcing the server check (like 24 to 48 hours) would work to.

In case I'm accused otherwise, I'm perfectly calm, will use KeyClone for gaming tonight, but with 2 outages in the 6 days since I bought my Innerspace subscription, I think it is worth at least considering some of the simple workarounds suggested in the thread.

[QuantumX]

yes down again ;-<

not wanting to bitch too much, as this has never been an issue in the last 6 months i have used the product. But obviously something is wrong!

[Eloxy]

yes down again ;-<

not wanting to bitch too much, as this has never been an issue in the last 6 months i have used the product. But obviously something is wrong!

Confirmed!

Lax thinks were to outa shape, im off to the gym while it gets fixed =)

[auscontrol]

Gah, Still down. :(

[jinkobi]

Gah, Still down. :(

I'm not psychic or anything but I predict it'll probably come up around the same time as yesterday when LAX wakes up. Probably got a couple of hours from now- it's only 5:30 AM CST in the states.

[Ualaa]

Down for me too.

Was really tired, so went to bed early.
But then woke up a few hours later.

It will be up fairly soon, at least I hope.

[auscontrol]

I'm not psychic or anything but I predict it'll probably come up around the same time as yesterday when LAX wakes up. Probably got a couple of hours from now- it's only 5:30 AM CST in the states.

well id like a little more information then from lax's previous post. like is it worth sticking with innerspace/isboxer if when it goes down (australian prime time), the only support provided is by 1 Guy in a different time zone and to be honest i don't think its unreasonable if your paying for a service, that there be some sort of support outside the normal hours, especially if you are selling to an international base. perhaps a contact lax button because your servers are down agian? or backup servers that worked?

[Eloxy]

Yup hoping for a fast fix for this

[thefunk]

i'm sure this is only temporary; if you're itching on playing why not use one of the free softwares (i.e HKN) as a backup?

[auscontrol]

i'm sure this is only temporary; if you're itching on playing why not use one of the free softwares (i.e HKN) as a backup?

too much effort.

[Ualaa]

This is highly irregular for IS Boxer.
Aside from these two occurrences, the servers have basically never been down.

Whatever the issues are, I hope they are resolved soon.

[scrapdogg]

"Inner Space was unable to initialize at this time (-22). Please try again later."

[snapin]

Really annoying, hope this gets sorted soon - right in the middle of prime time and no boxing :(

[snapin]

"Inner Space was unable to initialize at this time (-22). Please try again later."

Yeah same issue here, the other day it was simply timing out afer around 20 seconds.

[Scott785]

Also getting that (-22) error :|, No doubt it will be sorted soon :-)

[Seraphaw]

There's alot of protective people in here, do you all own stock in lavishsoft or something? :D
If a product doesn't work you should be dissapointed, I never had this problem with keyclone.

[auscontrol]

There's alot of protective people in here, do you all own stock in lavishsoft or something? :D
If a product doesn't work you should be dissapointed, I never had this problem with keyclone.

Yes but keyclone is fail. despite innerspace's downtime i won't be changing products. its so much easier to use.

[Svpernova09]

There's alot of protective people in here, do you all own stock in lavishsoft or something? :D
If a product doesn't work you should be dissapointed, I never had this problem with keyclone.

Ah how times have changed. Less than a year ago keyclone was the dominant product people here used. Keyclone has had this issue with the license server going down 3 or 4 times, the nerdrage was rampant.

[Eloxy]

Ï had that problem with keyclone a few times so its not just Isboxer. Both are realy good software.

But atm Keyclone is 100% better cuz its up and running =P

[thefunk]

Yes but keyclone is fail. despite innerspace's downtime i won't be changing products. its so much easier to use.

Keyclone was/is brilliant for what it does, IS does things a little better, that's all.

[jinkobi]

There's alot of protective people in here, do you all own stock in lavishsoft or something? :D
If a product doesn't work you should be dissapointed, I never had this problem with keyclone.

I wish I had stock in it :( but I doubt Lavishsoft has stocks to sell, lol.

If the other people feel like I do then it's like this. We really like ISBoxer and couldn't imagine boxing without it :cool: Personally I support products I believe in and ISBoxer has made multiboxing so easy for me it's been an answer to my prayers.

A few hours loss of service is nothing and just saying as a user of the product the past 2 days have been the only time it's been down in my 4 months of use. Like I said I support what I believe in so I'd hate to have a new user come along and see this thread thinking it's a regular thing because it isn't.

[Ualaa]

I've experienced the Keyclone servers as down, five or six times.
Which really is a very small amount of time, for the duration of my usage of that product.

Nothing against KC specifically, I'm grateful to Rob for such an easy product to introduce me to the world of boxing; however, IS:Boxer offers features which are lacking in KC.

With IS Boxer, I have:
- Automatic FTL (assist not based on Focus, Party Leader or Target).
- Instant window swaps.
- Accurate mouse broadcasting - ground target AoE's or talent selection.
- Repeater regions for heals, macros or hearthstones.
- Clickable buttons which execute mapped keys.
- Mapped keys which provide amazing flexibility, which in the boxing world is power.

I don't own stock in Lavishsoft or IS Boxer, but really like the product and what it allows for boxers.
There are the referrals, which extend your subscription to Inner Space, which is a nice bonus for word of mouth advertisement.

[Lax]

We fixed the backup server the other night, it came online correctly but the script that automatically set it up didn't run the license server correctly. I fixed it as of now.

The main server is having a problem with its power supply, the replacement hasn't come in yet. Believe me when I say this whole thing is more upsetting to me than it is for any of you!

[auscontrol]

We fixed the backup server the other night, it came online correctly but the script that automatically set it up didn't run the license server correctly. I fixed it as of now.

The main server is having a problem with its power supply, the replacement hasn't come in yet. Believe me when I say this whole thing is more upsetting to me than it is for any of you!

Thank god for that. appreciated the info.

[scrapdogg]

Thanks!

[OzPhoenix]

We fixed the backup server the other night, it came online correctly but the script that automatically set it up didn't run the license server correctly. I fixed it as of now.

The main server is having a problem with its power supply, the replacement hasn't come in yet. Believe me when I say this whole thing is more upsetting to me than it is for any of you!

Lax,

Working in the IT industry myself, I can appreciate that these things happen, and certainly I worked my around it, as I'm sure did everyone else who really wanted to play tonight (for myself, I reverted to my KeyClone setup).

Believe me when I say this, as a new user, who'se now had 2 outages in 6 days of subscribed time, I am fully cognizant of the fact that's it's just my bad luck/timing is all, and I accept the testimony of others who say that this is a very unusual occurance.

I am certainly impressed with the scope and depth of the product as well as your prompt support and replies whenever I've had a question (as a product this configurable was bound to ellicit).

I would like though, if asking the question isn't out of line, to know whether some sort of "grace period" can be built into the softwares license check as it seems to me to be the most effective way to counter this sort of outage.

Is there no way to code a grace period into the license check such that hackers and other free-loading types couldn't use that code to keep resetting the grace period?

Alternately, would an extended period of pre-paid subscription suffice to gain access to a check-disabled version of the program?

While I'm in no danger of knocking Bill Gates off the Rich List, I am in a situation like I suspect most multiboxers are, where time to play is much more of a limiting factor than is the money devoted to doing so, thus I would be willing to pay a 2 or even 3 year sub up front, if it avoided the softwares dependence on a connection to a remote server.

[Lax]

The backup license server was supposed to be handling these outages, and since it has been fixed and now verified during an actual outage instead of a simulated outage, will be handling any outages for the foreseeable future. The replacement power supply arrived so we'll be taking down the main server temporarily to take care of that, so the web site will be down but the software will be taken care of by the backup

I'm considering ways to change the connection behavior when the next generation of software comes out (this year), but I don't plan on making changes to the licensing system for Inner Space in particular (at this point it's a bigger risk to change it than to leave it). I imagine the new software will probably require connecting when you first launch the software, but have a fallback if the server is unavailable when launching a game instance.

[Igg]

Lax,
It would be cool for the next gen to have innerspace / boxing tools all integrated into 1 thing.

[Lax]

The next generation software is indeed integrated into a single program. You won't even notice that it's running on the Inner Space 2 engine because you never have to see it or otherwise deal with it :)

[Tidomann]

I still don't seem to be able to log in. Is this because your installing the new power supply?

Edit: Seems to be working now. Not sure what was up, thanks Fenril.

[MiRai]

I still don't seem to be able to log in. Is this because your installing the new power supply?
Lax just took down the main server for the PSU replacement. I just loaded up IS to test this and it launched successfully.

[zenga]

Rumor has it that lax is gonna extend every current subscriber of isboxer his/her license with 2 days to make up for the downtime. Not confirmed though. Is this true?

[Lax]

Is it called a "rumor" when you're the one that starts it?

I don't mind comping people who were actually affected by the outages.

[zenga]

I was under the impression that my wording made it quite obvious that this rumor came from myself. If that was not the case then I want to apologize and blame it to the fact that i'm not a native english speaker. That being said, I don't think anyone is actually waiting for a comp worth a few cents (cost over a year / small outage). The modest price and the quality of the product is enough :) However I'm not affected as i'm not one of your users. That doesn't mean that it wouldn't be nice from your side to do that though, and it will make you even more loved than you already are.

[Tabaroo]

Thx Lax for the fast Fixing

[Dasana]

Needless to say I was quite upset at the time but it was probably the whiskey talking ;)

Overall I'm simply amazed by it and the ease of use. Haven't really read up on it much (which I really should) but with the wizard it makes it a cakewalk setting things up.

[OzPhoenix]

Lavish Soft and ISBoxer sites are both down again. Is this part of the primary server fix? I'm at work right now so can't test whether or not I can login to Wow with Innerspace/ISBoxer.

[MiRai]

Lavish Soft and ISBoxer sites are both down again. Is this part of the primary server fix? I'm at work right now so can't test whether or not I can login to Wow with Innerspace/ISBoxer.
The sites are controlled by the primary server...which is down for maintenance. The backup server is running the license checks...which is working fine.

[Ualaa]

Affirmative.

The sites have been down for a while, but the backup server and license checks are fine.
Chances are it is the power supply thing, getting done.

[MiRai]

Chances are it is the power supply thing
Apparently the new PSU failed within 20 minutes of being replaced, so we'll have to wait until tomorrow for those sites to be up.

[Ualaa]

At least the back up is running fine.
So there is uninterrupted service, for anyone who wants to wow.

[Lax]

Web sites are back up as of now. As Fenril said, the new PSU failed pretty much immediately. We had to migrate to different hardware overnight. The backup handled the software perfectly during that time (phew!)

[mrmcgee21]

Looks like its down again =/

[Chowdog]

Cant connect...man, I just got home to play and cant even start up the app. :(

[mrmcgee21]

im glad I got an sc2 beta invite a few days ago heh

[Myc]

cant even start up the app. :(


same D'=

[auscontrol]

yep down for me also

[Moorea]

that's why "phone home" software is evil ;-) [yes flame me to death... go ahead about saying wow itself phones home... well blizz as a point of failure is part of the deal for the game... and with multi billion$ you can expect they do have some bcp and redundancy plans and can afford it (including affording to test them, a plan that's not tested is just going to not work... by murphy's law]

that's why hotkeynet rocks

[Chowdog]

man, it's killin me...last level to go for 80..have 9+ pvp epics sitting in my bags and I am sure will get a couple more by the time I hit 80.

Wanted to push through tonight but looks like its not going to happen.

[Lax]

The backup server is running and handling connections just fine, sorry if there was a few minutes there with it down (or possibly just going really slow for a few minutes)

So the migration of the web sites is going right now, we couldn't finish that last night. We'll be back on the main server in an hour or two.

[Void]

still no go cant log into innerspace =-(

[Lax]

I've been watching it and test launching just fine for a while. If you're affected by the outage send me an email tomorrow and I can comp your account, but I'm watching lots of people connect atm.

[OzPhoenix]

Mah keyz, mah keyz!