Okay, so.
We're more than happy to reverse unauthorized transfers; the rep you spoke with was correct in that regard. What perhaps wasn't extrapolated was that we require some form of hard evidence, or at least reasonable doubt, via our internal tools to make this ruling. Your transfer fit, roughly, none of these parameters.
To recap, where "the perpetrator" is the initiator of the transfer in question:
• The perpetrator was able to access your account.
• The perpetrator had access to your previously-used credit card.
• The perpetrator initiated the transfer from your home computer.
Now, it would have to be a pretty big coincidence that it was still an illegitimate transfer with these facts in mind--but, I wasn't ready to doubt its plausibility completely just yet.
But, then--
Let's make another list.
• Just prior to the transfer, you spoke with a few guildmates (who were account sharing, by the way--bad news!) about transferring to Rexxar, with people confirming with you that that was the destination realm. One of them requested you call them to confirm.
• Your transfer coincided with a number of other guildmates transferring to Rexxar, just as indicated above.
• Upon arrival, you announced to your friends that you had finally transferred and immediately started doing Shattered Sun Offensive dailies.
• You lamented the raiding guilds on Aegwynn while applying for new guilds on Rexxar.
• Two days after transferring, you requested that your recently-purchased Vanir's Left Fist of Savagery be refunded.
• Not a word was ever spoken to anyone about this transfer being against your will.
See what I mean about it being tough to verify?
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