I'd also add in that when dealing with CCP, ALWAYS be extremely polite and respectful.
During my recent thing, in the beginning, CCP was looking to permanently remove me from the game, based on the accusations against me.
There was quite a lot said (ofc falsely) about me to the GM, and at the beginning, I was considered super guilty and should basically RIP to ever playing eve again.
I knew I was perfectly in the clear, and knew the GMs would have access to evidence to support this, so I was very polite, very calm, and also very specific about what they needed to look through and look for.
At no point did I rage, nor did I say anything insulting, or throw a temper tantrum/demand anything. This obviously paid off, as the GMs eventually realized I was telling the truth, the other guy wasn't, and obviously I'm still here.
If I had demanded or raged, the GMs coulda told me to fuck off and not gone to the large amount of effort of investigating tons of stuff.
The other guy's public meltdown on reddit showed that he had done everything I hadn't - he was publicly demanding things from the GMs, raging about their incompetence, doxxing me (he did this several times over the course of this) and just about dug his own grave, not counting all the facts and evidence being on my side.
Always remember that GMs are people too, and they're a lot more inclined to help you if you're calm, nice, and respectful to them regardless of what's happening - everything they do can be reversed given evidence and/or time.
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