Hacked w/ authenticator on account
I recently had my account hacked and stripped, 7 accounts, about 4 80s per account. After posting here about it and running 2 different virus scans, I turned up a trojan on my sons computer. I quarentined it and deleted it. we got our accounts back 2 days later fully restored (thanks blizz!) and I had an authenticator on order. The very next day I had a ton of emails from blizz saying "Password reset" ect... i had chills as I logged in, and sure enough I had been hacked and stripped again. I logged in and initiated a claim ingame, and spent about 3 hours getting ahold of customer service. The rep was very helpfull and told me to download Malware Bytes, open wow, type gibberish in the password/account boxes, and to run a full scan. Not surprisingly, it found 2 Key.logger files on my comp, they were only detected w/ wow open and words typed in.... I removed the keyloggers, deleated all my addons at the advice of the blizz rep, and rebooted and reran the malware bytes scan w/ wow open, it came back clean.
We got our accounts back after 3 days of waiting, and did not log in untill we had the authenticator attached. Confident w/ our new authenticator, password, and Bnet acount, we played wow for a couple hours. My son got disconnected in WG, (Happens from time to time) he attempted to log in, typed in the authenticator code and hit enter, and got stuck loading w/ a "Cancel" popup box on the loading screen. he tried again w/ the same result. After about 10 minutes I logged into his account w/ out problem on my computer, only to get kicked back to desktop and an immediat email from blizz saying that the account had been locked for suspicious activity. I immediatly ran the Malware bytes scan on my sons comp and surprise surprise there was that F#$%#$ keylogger. I removed it again, but where the hell is it coming from? We just got our accounts back today and his warrior was completely stripped, they deleated all his relentless/wrathfull gear, and she was completely naked in a field.. she also happens to be the poorest char on his account, so she wasnt missing anything else other than her armor which is cannot be DE'd or sold, I guess they just wanted to be asses...
Moral of the story? Authenticator is nice, but you can still get hacked. Am I doing enough to ensure the security of my account? I sure am trying, but this keylogger thing is making me pull my hair out. My sons comp is only about 3 weeks old, Im not to keen on reformatting to get rid of it, for now we wont use that comp for wow, he will have to play on my laptop.
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